Financial Services Officer - Laguna Hills

Banc of California • Laguna Hills, CA

2d

About The Position

The Financial Services Officer opens and maintains new accounts accurately, efficiently, and professionally while meeting the Bank’s service standards. The role responds to internal and external customer needs by maintaining thorough knowledge of Bank services and products and introducing relevant offerings. The position is typically held by someone experienced in new accounts who can handle a full range of retail and commercial transactions. All duties must be performed in accordance with Company policies and procedures and applicable state and federal laws and regulations.

Requirements

• At least 2 years of Branch Banking Operations experience is required.
• A high school diploma or equivalent is required.
• A basic understanding of Treasury Management, including wire procedures and policies, is required.
• Basic understanding of key branch systems and basic end-user knowledge of Word and Excel are required.
• Must be detailed and accurate, with the ability to organize and prioritize.
• Must be able to match products with client needs.
• Must be responsive and able to establish and maintain internal and external relationships by understanding needs; may mentor others in the branch.
• Must communicate confidently as a primary point of contact for client questions, especially regarding new accounts or products; listen carefully, communicate with other departments to find solutions, and develop business acumen.
• Must take initiative to learn and grow, stay current on new products, answer questions, and escalate appropriately when needed.
• Must take appropriate action under guidance to problem-solve and follow up across multiple concurrent tasks.
• Must handle an appropriate level of risk and make decisions appropriate to the role.

Nice To Haves

• 1 year of new accounts experience is preferred.

Responsibilities

• Handle all facets of new accounts, including opening and superseding accounts, account maintenance, research projects, ordering checks, and notary services.
• Cross-sell Banc of California products and services based on knowledge of the offerings and customer needs.
• Assist with daily and monthly audits and certifications.
• Prepare new-account documentation in accordance with the Bank’s CIP/BSA requirements and other Bank policies.
• Maintain knowledge of legal documentation required for different entity types and handle complex new-account transactions and client requests with minimal supervision.
• Enter new accounts in IBS and submit complete account packages.
• Maintain knowledge of other operational duties and provide backup support for Teller duties and the Branch Operations Manager and Branch Manager.
• Assist with end-of-day closing, including cash balancing for the vault and ATM.
• Assist with processing and scanning daily Teller work.
• Maintain knowledge of treasury management products and identify opportunities to cross-sell them.
• Help train and onboard new team members.
• Participate in and contribute to the branch’s overall goals.
• Follow established policies and procedures.
• Perform other duties and projects as assigned.

Benefits

• 401(k) plan with company match and immediate vesting.
• Comprehensive insurance options, including medical, dental, vision, AD&D, supplemental life, and long-term disability insurance.
• Pre-tax Health Savings Account with employer contributions and pre-tax Flexible Spending Account.
• Adoption, surrogacy, and fertility assistance.
• Paid parental leave and family support solutions, including care options for family members.
• Paid vacation days, holidays, and volunteer time off for eligible team members.
• Tuition reimbursement.
• Annual mentorship program and leadership development resources.
• Access to LinkedIn Learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED