Financial Services Officer - Brea

Banc of California • Brea, CA

13d

About The Position

The Financial Services Officer opens new accounts and performs account maintenance accurately, efficiently, and professionally, meeting the Bank’s service standards. The role responds to internal and external customer needs by maintaining thorough knowledge of Bank services and products and introducing relevant offerings. Incumbents are typically experienced in new accounts and can handle a full range of retail and commercial transactions. All duties must be performed in accordance with Company policies and procedures and applicable U.S. state and federal laws and regulations.

The officer handles new-account and branch operations responsibilities, supports customer relationships and branch goals, and works with minimal supervision on complex account requests. The role also assists with audits, team onboarding, operational coverage, cash balancing, and other duties or projects as assigned.

Requirements

• At least 2 years of Branch Banking Operations experience is required.
• High school diploma or equivalent is required.
• Basic understanding of Treasury Management, including wire procedures and policies, is required.
• Basic understanding of key branch systems and basic end-user knowledge of Word and Excel are required.
• Ability to be detailed and accurate and to organize and prioritize is required.
• Ability to match products with client needs is required.
• Ability to establish and maintain internal and external relationships by understanding needs is required.
• Ability to communicate confidently as a primary contact for client questions, especially about new accounts or products; listen to expressed needs; communicate with other departments to identify solutions; and develop business acumen is required.
• Initiative to learn and grow, stay current on new products, answer questions, and escalate appropriately is required.
• Ability to take appropriate action under guidance to problem-solve and follow up across multiple concurrent tasks is required.
• Ability to handle an appropriate level of risk and make decisions appropriate to the role is required.

Nice To Haves

• One year of new accounts experience is preferred.

Responsibilities

• Handle all facets of new accounts, including opening and superseding accounts, account maintenance, research projects, ordering checks, and notary services.
• Cross-sell Banc of California products and services based on knowledge of offerings and customer needs.
• Assist with daily and monthly audits and certifications.
• Prepare new-account documentation in accordance with Bank CIP/BSA requirements and other Bank policies.
• Maintain knowledge of legal documentation required for various entity types.
• Handle complicated new-account arrangements and complex client requests with minimal supervision.
• Input new accounts on IBS and submit complete account packages.
• Maintain knowledge of other operational duties and provide backup support for Teller duties and the Branch Operations Manager and Branch Manager.
• Assist with end-of-day closing, including vault and ATM cash balancing.
• Assist with processing and scanning daily Teller work.
• Maintain knowledge of treasury management products and identify opportunities to cross-sell them.
• Help train and onboard new team members.
• Participate in and contribute to the branch’s overall goals.
• Follow established policies and procedures.
• Perform other duties and projects as assigned.

Benefits

• 401(k) plan with company match and immediate vesting.
• Comprehensive insurance options, including medical, dental, vision, AD&D, supplemental life, and long-term disability coverage.
• Pre-tax Health Savings Account with employer contributions and pre-tax Flexible Spending Account.
• Adoption, surrogacy, and fertility assistance.
• Paid parental leave and family support solutions, including care options for family members.
• Paid vacation days, holidays, and volunteer time off for eligible team members.
• Tuition reimbursement.
• Annual mentorship program and leadership development resources.
• Access to LinkedIn Learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED