Financial Services Officer
About The Position
The Financial Services Officer serves members of North Star Community Credit Union in Maddock, North Dakota, by building trusted relationships and helping them meet financial needs and goals. The role provides exceptional service in person, by phone, and through digital channels; opens and maintains accounts; processes deposits, withdrawals, and loan payments; and educates members about relevant products and services. It also supports consumer lending by assisting with personal and auto loan applications, communicating with members through funding, and explaining lending options. The officer contributes to efficient branch operations by processing transactions accurately, following policies and compliance requirements, maintaining a secure, professional environment, and supporting branch and team initiatives.
Requirements
- Customer service, retail, banking, credit union, or related experience is preferred.
- Strong communication and relationship-building skills.
- Attention to detail and commitment to accuracy.
- Ability to multitask and adapt in a fast-paced environment.
- Positive attitude and professional demeanor.
- Team-oriented mindset.
- Willingness to learn lending and financial service solutions.
Responsibilities
- Deliver member service in person, over the phone, and through digital channels.
- Build long-term relationships and create positive experiences that strengthen member trust and loyalty.
- Open and maintain member accounts.
- Assist with deposits, withdrawals, and loan payments.
- Educate members about available products and services and recommend solutions aligned with their financial needs and goals.
- Assist members with personal and auto loans and guide them through the loan application process.
- Communicate clearly with members from loan application through funding and help them understand lending options.
- Process transactions accurately and efficiently.
- Follow established policies, procedures, and compliance requirements.
- Maintain a secure and professional environment.
- Support branch operations and team initiatives.
Benefits
- Medical insurance
- Dental and vision insurance
- 401(k) retirement plan
- Paid time off
- Paid holidays
- Professional development opportunities
- Employee wellness programs
- Community involvement opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
