Financial Services Officer - La Habra

Banc of California • La Habra, CA

6d

About The Position

The Financial Services Officer opens new accounts and performs account maintenance accurately, efficiently, and professionally, meeting the Bank’s service delivery standards. The role responds to internal and external customer needs by maintaining knowledge of Bank products and services and introducing offerings that may be relevant. The position is typically suited to someone experienced in new accounts and able to handle a full range of retail and commercial transactions. All duties must comply with Company policies and procedures and applicable U.S. state and federal laws and regulations.

The officer handles new-account and account-maintenance activities, supports audits and certifications, prepares account documentation under CIP/BSA and other Bank policies, and serves as a knowledgeable resource on legal documentation for different entity types. The role also backs up teller and branch operations, supports cash balancing and daily teller processing, identifies opportunities to introduce treasury management products, and contributes to team training and branch goals.

Requirements

• At least 2 years of experience in Branch Banking Operations.
• High school diploma or equivalent.
• Basic understanding of Treasury Management, including wire procedures and policies.
• Basic understanding of key branch systems and basic end-user knowledge of Word and Excel.
• Detailed and accurate, with the ability to organize and prioritize.
• Ability to match products with client needs.
• Ability to establish and maintain internal and external relationships by understanding needs; may mentor others in the branch.
• Ability to communicate confidently as the primary contact for client questions, especially about new accounts or products; listen to client needs and work with other departments to find solutions.
• Ability to learn and stay current on new products, answer related questions, or escalate appropriately.
• Initiative to learn and grow; ability to take appropriate action under guidance to solve problems and follow up across concurrent tasks.
• Accountability for handling an appropriate level of risk and making decisions appropriate to the role.

Nice To Haves

• 1 year of experience in new accounts preferred.

Responsibilities

• Open new accounts and handle superseding accounts, account maintenance, research projects, check orders, and notary services.
• Cross-sell Banc of California products and services based on knowledge of the offerings and customer needs.
• Assist with daily and monthly audits and certifications.
• Prepare new-account documentation in accordance with the Bank’s CIP/BSA requirements and other Bank policies.
• Maintain knowledge of legal documentation required for various entity types and handle complex new-account arrangements and client requests with minimal supervision.
• Input new accounts into IBS and submit complete account packages.
• Maintain knowledge of and provide backup for other operational duties, including teller duties and assisting the Branch Operations Manager and Branch Manager.
• Assist with end-of-day closing, including vault and ATM cash balancing.
• Assist with processing and scanning daily teller work.
• Maintain knowledge of treasury management products and identify opportunities to cross-sell them.
• Help train and onboard new team members.
• Participate in and contribute to the branch’s overall goals.
• Follow established policies and procedures.
• Perform other duties and projects as assigned.

Benefits

• 401(k) plan with company match and immediate vesting.
• Medical, dental, vision, AD&D, supplemental life, and long-term disability insurance.
• Health Savings Account with employer contributions and Flexible Spending Account.
• Adoption, surrogacy, and fertility assistance.
• Paid parental leave and family support solutions, including family care options.
• Paid vacation days, holidays, and volunteer time off for eligible team members.
• Tuition reimbursement.
• Annual mentorship program and leadership development resources.
• Access to LinkedIn Learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED