Financial Services Officer - La Habra

Banc of California•La Habra, CA

7d•$43,000 - $58,500

About The Position

The Financial Services Officer opens and maintains new accounts accurately, efficiently, and professionally while meeting the Bank’s service standards. The role responds to internal and external customer needs by maintaining knowledge of Bank services and products and introducing relevant offerings. The position is typically suited to someone experienced in new accounts who can handle a full range of retail and commercial transactions. All duties must comply with Company policies and procedures and applicable U.S. state and federal laws and regulations. The officer also provides operational support to the branch, assists with audits and certifications, supports teller and closing activities, helps train new team members, and contributes to branch goals. The role requires sound judgment, attention to risk, and the ability to manage complex client requests with minimal supervision.

Requirements

At least 2 years of experience in Branch Banking Operations.
High school diploma or equivalent.
Basic understanding of Treasury Management, including wire procedures and policies.
Basic understanding of key branch systems and basic end-user knowledge of Word and Excel.
Attention to detail and accuracy, with the ability to organize and prioritize.
Ability to match products with client needs.
Ability to establish and maintain internal and external relationships by understanding customer needs; may mentor others in the branch.
Ability to communicate confidently as a primary contact for client questions, especially about new accounts and products; listen to customer needs and work with other departments to identify solutions.
Initiative to learn and grow, stay current on new products, answer questions, and escalate appropriately when needed.
Ability to problem-solve and follow up across multiple concurrent tasks under guidance.
Ability to handle an appropriate level of risk and make decisions appropriate to the role.

Nice To Haves

1 year of experience in new accounts preferred.

Responsibilities

Handle all aspects of new accounts, including opening and superseding accounts, account maintenance, research, ordering checks, and notary services.
Cross-sell Banc of California products and services based on knowledge of offerings and customer needs.
Assist with daily and monthly audits and certifications, and prepare new-account documentation under CIP/BSA requirements and other Bank policies.
Maintain knowledge of legal documentation requirements for various entity types.
Handle complicated new-account transactions and complex client requests with minimal supervision.
Input new accounts on IBS and submit complete packages.
Maintain knowledge of other operational duties and provide backup for Teller responsibilities and support to the Branch Operations Manager and Branch Manager.
Assist with end-of-day closing, including cash balancing for the vault and ATM.
Assist with processing and scanning daily Teller work.
Maintain knowledge of treasury management products and identify opportunities to cross-sell them.
Help train and onboard new team members.
Participate in and contribute to the branch’s overall goals.
Follow established policies and procedures.
Perform other duties and projects as assigned.

Benefits

Company 401(k) plan with company match and immediate vesting.
Medical, dental, vision, AD&D, supplemental life, and long-term disability insurance options.
Pre-tax Health Savings Account with employer contributions.
Pre-tax Flexible Spending Account.
Adoption, surrogacy, and fertility assistance.
Paid parental leave and family support solutions, including care options for family members.
Paid vacation days, holidays, and volunteer time off for eligible team members.
Tuition reimbursement.
Annual mentorship program.
Leadership development resources.
Access to LinkedIn Learning.