Financial Services Collector

Fiserv•Coral Springs, FL

1d•Remote

About The Position

You will be responsible for contacting the proper party (manually or via automatic dialing system), describing the debt and soliciting payment arrangements for the account in compliance with applicable regulations and established policy and procedures.

Requirements

High School Diploma or equivalent.
Minimum 6 months collections and or customer service experience.
Prior experience working in call center environment.
Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Knowledge of collections regulations including to Fair Debt Collection Practices Act.
Prior skip tracing experience.

Responsibilities

Work to establish rapport to overcome objections and negotiate payment of the debt.
Detail all discussions and actions in the collections system or database, confirm payment and finalize the call.
Ensure successful and timely completion of assigned cases.
Clearly detail issues for resolution.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave