Collector

Stellantis Financial Services • Phoenix, AZ

23h • Hybrid

About The Position

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. Position Summary: Responsible for the collection and resolution of delinquent auto loan/lease accounts. Utilizes telephone, automated dialer, and written correspondence in a fast-paced goal-oriented collections department. Provides customer service regarding collection issues and available collection programs. Accountable for reducing delinquency for assigned accounts.

Requirements

• Minimum 2 years customer facing related experience and/or 1 year collection-related experience.
• High school diploma/GED
• Must have reliable transportation and live within a commutable distance of one of the following cities: Atlanta, GA; Dallas, TX; Detroit, MI; Houston, TX; Phoenix, AZ
• Moderate computer knowledge of MS Excel and MS Word software and keyboard skills including minimum accuracy requirements
• Ability to recognize problems, resolve or escalate as needed, including using a variety of talk-offs to convince the customer to make a payment
• Speak and listen effectively to customers via phone, and tolerate stressful interactions with customers
• Multi-task in a high energy standard office and/or home environment
• Knowledge of and compliance with the Fair Debt Collection Practices Act, local, state, and federal collection laws.
• An applicant must be authorized to work in the United States to be eligible for this position.
• Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Nice To Haves

• Moderate computer knowledge of MS Excel and MS Word software and keyboard skills including minimum accuracy requirements
• Ability to recognize problems, resolve or escalate as needed, including using a variety of talk-offs to convince the customer to make a payment
• Speak and listen effectively to customers via phone, and tolerate stressful interactions with customers
• Multi-task in a high energy standard office and/or home environment
• Knowledge of and compliance with the Fair Debt Collection Practices Act, local, state, and federal collection laws.

Responsibilities

• Confers with customers by telephone in an attempt to collect current and past due payments, determines the reason for delinquency, and updates customer information.
• Confirms account holder by following safeguards procedures on every call.
• Documents conversations and arrangements accurately in the collection system.
• Adheres to collection standards of conduct policy on all accounts including third parties.
• Treats all contacts in a courteous and professional manner.
• Reviews customers’ files and offers programs to qualified customers to minimize delinquency.
• Uses established procedures to make effective use of extensions and due dates to changes to resolve delinquent accounts.
• Utilizes collection skip tools to locate accounts leading to resolution.
• Recommend accounts for repossession or legal action.
• Maintains delinquent rates at or below objectives.
• Meet daily and weekly production goals (Calls and dollars collected)
• Compliance with all company policies and procedures.
• This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
• All other duties assigned.

Benefits

• Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED