Senior Financial Services Collector

Fiserv•Coral Springs, FL

1d•Remote

About The Position

As a Senior Financial Services Collector, you will be responsible for managing complex delinquent accounts and engaging with customers to negotiate and secure payment arrangements. You will operate in compliance with all applicable regulations and internal policies while serving as a subject matter expert (SME) to support team success and performance improvement.

Requirements

High School Diploma or equivalent required.
Minimum 2–3 years of collections experience or a combination of collections and customer service experience.
Prior experience in a call center or high-volume environment.
Strong negotiation, problem-solving, and conflict-resolution skills.
Demonstrated ability to handle complex or escalated customer interactions.
Proven ability to meet or exceed KPIs (call quality, recovery rates, productivity, etc.).
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

In-depth knowledge of collections regulations, including the Fair Debt Collection Practices Act (FDCPA).
Prior skip tracing experience and use of advanced collection tools.
Experience mentoring or training team members.
Familiarity with compliance monitoring, audit readiness, or quality review processes.

Responsibilities

Establish rapport with customers to effectively overcome objections and negotiate payment solutions on higher-risk or complex accounts.
Handle escalated accounts and provide guidance on dispute resolution and account management strategies.
Accurately document all customer interactions, payment agreements, and account activity within the collections system.
Ensure timely and successful resolution of assigned accounts, meeting or exceeding performance and quality standards.
Identify trends, recurring issues, and opportunities for process improvements; escalate concerns as needed.
Support onboarding and mentoring of newer team members, sharing best practices and compliance guidelines.
Maintain strict adherence to company policies, FDCPA regulations, and all applicable compliance requirements.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave