Financial Service Representative 1 or 2 (Personal Banker) -Hayden Branch

Numerica Credit Union•Dalton Gardens, ID

7d•$22 - $37

About The Position

Numerica Credit Union is hiring one Financial Service Representative at level 1 or 2, depending on experience, for the Hayden Branch. Both levels provide members with financial guidance, account services, lending support, and a welcoming experience. The role contributes to the credit union’s mission by treating members with warmth, courtesy, and respect, offering appropriate products and services, and helping members feel valued. At level 1, the representative works under direct supervision and serves as a first point of contact for members seeking help with accounts, consumer loans, and everyday transactions. The position focuses on building trust through service and education while developing foundational product knowledge and sales skills. Duties include opening and maintaining accounts, processing transactions, assisting with consumer and HELOC applications, and learning about deposit accounts, loans, and basic IRAs. At level 2, the representative works with minimal supervision and provides more advanced financial guidance, relationship development, and sales support. This experienced professional manages and grows a book of business, develops personal and business relationships, identifies financial solutions, supports complex member needs, and mentors less experienced team members. The role balances service excellence with business development and branch growth. Both levels require compliance with credit union policies, regulatory standards, and service expectations; effective collaboration across Numerica business lines; and conduct reflecting the CARES Principles: Connect, Ask, Resolve, Elevate, and Strengthen. The position is non-exempt. Level 1 is Grade 8, with a stated pay range of $21.97–$32.96 per hour; level 2 is Grade 9, with a stated pay range of $24.96–$37.43 per hour. Both report to the Branch Manager.

Requirements

High school diploma or equivalent (GED).
For level 1: six months to two years of experience in a customer service, retail, or financial environment.
For level 2: two to four years of experience in retail banking, a credit union, or financial services.
For level 2: proven success meeting or exceeding sales goals in a service-based environment.
For level 2: strong understanding of consumer lending, business account relationships, and financial analysis.
NMLS certification, or ability to obtain it within the designated timeframe.
Notary Public license, or ability to obtain it within the designated timeframe.
Ability to read and comprehend instructions, short correspondence, and memos; ability to write simple correspondence, with correspondence-writing ability also stated for level 2.
Ability to present information effectively in one-on-one situations with members, potential members, and employees.
Excellent interpersonal and communication skills and a friendly, professional demeanor; level 2 also requires relationship management skills.
Courtesy, tact, and diplomacy in interactions.
Ability to multitask or manage multiple priorities in a fast-paced environment while maintaining accuracy; level 2 specifically requires attention to detail.
Proficiency with Microsoft Word, Excel, Outlook, and credit union systems such as Symitar.
Ability to lift up to 25 pounds and sit or stand for extended periods.
Level 1: strong interest in learning financial products, relationship banking, and consultative sales.
Level 1: ability to use computer systems for data entry, account management, and communication.
Level 2: self-motivation, initiative, and accountability.

Nice To Haves

Level 1: prior experience in retail banking or a credit union setting.
Level 1: familiarity with account opening procedures and consumer loan applications.
Level 1: ability to meet or exceed performance goals in a service or sales environment.
Level 1: basic understanding of lending principles, deposit products, and IRAs.
Level 2: advanced knowledge of business banking products, deposit structures, and small business lending.
Level 2: experience managing a personal client portfolio or book of business.
Level 2: completion of sales, leadership, or relationship management training programs.
Level 2: exposure to financial planning, credit analysis, or business development strategies.

Responsibilities

Provide professional, welcoming, and high-quality service to members and contribute to the credit union’s mission and goals.
Build member relationships and identify needs through trust-based or advanced needs-based conversations.
Recommend and offer appropriate credit union products and services, and work toward or meet individual and branch sales and service goals.
Open, verify, maintain, and service personal accounts; level 2 also supports business account opening and management.
Process accurate deposits, withdrawals, payments, transfers, and other account transactions.
Take and process consumer loan and HELOC applications; level 2 manages the loan process through analysis, closing, and follow-up.
Help members understand lending requirements and financial products, and provide consultations or guidance appropriate to the role’s level.
Refer members to appropriate staff or departments for specialized services when needed.
Maintain knowledge of internal policies, regulatory standards, compliance procedures, and risk management requirements.
Collaborate with other Numerica business lines and departments to provide a consistent member experience.
At level 2, establish and grow a personal book of business, conduct proactive member follow-up, manage relationships, and identify consumer and business opportunities.
At level 2, assist business members with merchant services, business lending, and digital tools.
At level 2, resolve escalated or complex member situations and mentor less experienced team members.
Participate in training and coaching and seek opportunities to develop product, sales, and service capabilities.
Incorporate the CARES Principles into daily interactions.