Financial Service Representative 1 or 2 (Personal Banker) -Hayden Branch

Numerica Credit Union•Hayden, ID

7d•Onsite

About The Position

Numerica Credit Union is hiring one Financial Service Representative at Level 1 or Level 2, depending on experience, for the Hayden Branch. Both levels focus on providing exceptional member service and financial guidance, building relationships, and supporting the credit union’s mission to enhance lives, fulfill dreams, and build communities. The position reports to the Branch Manager and is non-exempt. At Level 1, the role is an entry-level pathway into retail banking. Working under direct supervision, the representative assists members with accounts, consumer loans, and everyday transactions; opens and maintains accounts; supports consumer and HELOC applications; and develops basic knowledge of credit union products and services. The role includes learning sales and relationship-building skills through training and coaching. At Level 2, the representative works with minimal supervision and manages a growing book of business. This experienced role involves developing lasting member relationships, providing guidance across consumer and small-business banking, opening personal and business accounts, analyzing lending opportunities, managing loan applications through closing and follow-up, and helping less experienced team members. The representative is expected to balance service excellence with business development and contribute to branch growth. The role requires compliance with internal policies and regulatory standards, collaboration across Numerica business lines, and consistent use of the CARES Principles: Connect, Ask, Resolve, Elevate, and Strengthen. A high school diploma or GED is required. NMLS certification and a Notary Public license are required, or must be obtained within the designated timeframe. The position involves using computer and credit union systems, and requires the ability to lift up to 25 pounds and sit or stand for extended periods.

Requirements

High school diploma or equivalent (GED).
Level 1: Six months to two years of experience in customer service, retail, or a financial environment.
Level 2: Two to four years of experience in retail banking, a credit union, or financial services.
Level 2: Proven success meeting or exceeding sales goals in a service-based environment.
Level 2: Strong understanding of consumer lending, business account relationships, and financial analysis.
NMLS certification required, or must be obtained within the designated timeframe.
Notary Public license required, or must be obtained within the designated timeframe.
Ability to read and comprehend instructions, correspondence, and memos; write simple correspondence, with correspondence-writing ability also specified for Level 2.
Ability to present information effectively in one-on-one situations with members, potential members, and coworkers.
Excellent communication, interpersonal, and relationship-management skills, with courtesy, tact, diplomacy, and a professional demeanor.
Ability to multitask or manage competing priorities in a fast-paced environment while maintaining accuracy and attention to detail.
Proficiency with Microsoft Word, Excel, Outlook, and credit union systems such as Symitar.
Ability to lift up to 25 pounds and sit or stand for extended periods.
Level 1: Strong interest in learning financial products, relationship banking, and consultative sales.
Level 1: Ability to use computer systems for data entry, account management, and communication.
Level 2: Self-motivated, with demonstrated initiative and accountability.

Nice To Haves

Level 1: Prior retail banking or credit union experience.
Level 1: Familiarity with account-opening procedures and consumer loan applications.
Level 1: Ability to meet or exceed performance goals in a service or sales environment.
Level 1: Basic understanding of lending principles, deposit products, and IRAs.
Level 2: Advanced knowledge of business banking products, deposit structures, and small-business lending.
Level 2: Experience managing a personal client portfolio or book of business.
Level 2: Completion of sales, leadership, or relationship-management training programs.
Level 2: Exposure to financial planning, credit analysis, or business-development strategies.

Responsibilities

Provide warm, professional, respectful service and contribute to the credit union’s mission and goals.
Build member relationships through needs-based conversations and recommend appropriate products and services.
Work toward or meet individual and branch sales, service, loan, and deposit goals, as applicable to the level.
Open, verify, maintain, and service personal accounts; Level 2 also opens and manages business accounts.
Perform teller and account transactions accurately, efficiently, and in compliance with policies and regulations.
Take and process consumer loan and HELOC applications; at Level 2, analyze applications and support the full loan process through closing and follow-up.
Educate members about products, services, and basic lending requirements, and refer them to appropriate staff for specialized needs.
At Level 2, establish, manage, and grow a personal book of business through proactive follow-up, engagement, and portfolio management.
At Level 2, assist business members with financial needs, including merchant services, business lending, and digital tools.
Resolve complex or escalated member situations and provide financial consultations tailored to member goals.
Maintain knowledge of internal policies, regulatory standards, compliance procedures, products, and services.
Collaborate across Numerica business lines and departments to deliver a consistent member experience.
Participate in training and coaching; at Level 2, mentor and serve as a role model for less experienced team members.