Financial Service Representative I (Solana Beach)

San Diego County Credit Union•Solana Beach, CA

12d

About The Position

Financial Service Representative I builds meaningful relationships with credit union members while delivering efficient, accurate, and exceptional service. The employee promotes Credit Union products and services to existing and potential members and works with a dedicated team to support the organization’s mission and values. The position involves understanding members’ financial needs, offering appropriate financial solutions, preparing account and loan documentation, maintaining accurate records, and supporting branch performance. The representative must follow Credit Union policies, procedures, and regulatory and compliance requirements. The role may also include member service or receptionist duties, community and business development activities, and weekend or extended hours when required.

Requirements

High school diploma or equivalent.
One year of financial service industry experience, or two years of relevant finance-related experience, or six months of SDCCU member-facing work experience may be considered.
Knowledge of relationship management skills.
Demonstrated ability to identify and offer or refer products and services that meet members’ financial needs.
Strong listening, communication, time management, and organizational skills.
Demonstrated ability to achieve assigned goals and performance expectations.
Ability to work independently and effectively in a team environment.
Professional appearance and demeanor.

Responsibilities

Deliver exceptional member experiences with a positive and professional attitude, caring for members and resolving routine questions.
Understand members’ financial needs and provide valuable financial solutions using relationship management skills.
Identify and offer products and services, or refer members to an appropriate representative or partner.
Accurately record and track member interactions, referrals, and sales in accordance with policy and procedure.
Stay current on policies, procedures, and new products or services.
Prepare documentation for new accounts and loans while ensuring compliance with membership requirements and Credit Union policies and procedures.
Ensure loan files are complete and accurate.
Follow up and communicate with members about loan applications and processes.
Maintain consistent follow-up with new and existing members.
Collaborate with branch staff to achieve assigned goals and contribute to overall branch performance.
Participate in Credit Union campaigns, contests, member outreach, and community or business development events.
Follow applicable regulatory and compliance requirements, including AML, BSA, OFAC, CTR, and MISP.
Act as a Member Service Representative or Receptionist as directed by management.
Work weekends or extended hours, including community or business development events, when required.
Perform other duties as assigned.