Financial Service Representative I/Personal Banker (Chula Vista)

San Diego County Credit Union•Chula Vista, CA

11d

About The Position

Financial Service Representative I builds meaningful relationships with credit union members while delivering efficient, accurate, and exceptional service. The role promotes credit union products and services to existing and prospective members and works with a dedicated team to support the organization’s mission and values. The representative identifies members’ financial needs and provides or refers them to appropriate financial solutions. The position also supports account and loan documentation, member follow-up, branch goals, community outreach, and compliance with applicable credit union policies and regulations.

Requirements

High school diploma or equivalent.
One year of financial service industry experience, or two years of relevant finance-related experience, or six months of SDCCU member-facing work experience may be considered.
Knowledge of relationship management skills and demonstrated ability to identify and offer or refer products and services to meet members’ financial needs.
Strong listening, communication, time management, and organizational skills.
Demonstrated ability to achieve assigned goals and performance expectations.
Ability to work independently and effectively in a team environment.
Professional appearance and demeanor.

Responsibilities

Deliver an exceptional member experience by maintaining a positive, professional attitude, caring for members, and resolving routine questions.
Use relationship management skills to understand members’ financial needs and provide valuable financial solutions.
Identify and offer products and services or refer members to an appropriate representative or partner.
Accurately record and track member interactions, referrals, and sales in accordance with policies and procedures.
Stay current on policies, procedures, and new products or services.
Prepare documentation for new accounts and loans while ensuring compliance with membership requirements and credit union policies and procedures.
Ensure loan files are complete and accurate.
Follow up and communicate with members regarding loan applications and processes.
Maintain consistent follow-up with new and existing members.
Collaborate with branch staff to contribute to overall branch performance and achieve assigned goals.
Participate in credit union campaigns, contests, member outreach, and community or business development events.
Adhere to regulatory and compliance requirements, including AML, BSA, OFAC, CTR, and MISP.
Act as a Member Service Representative or Receptionist as directed by management.
Work weekends and/or extended hours when required, including attending community or business development events.
Perform other duties as assigned.