Personal Financial Representative (Personal Banker)

Gesa Credit Union•Yakima, WA

About The Position

The Personal Financial Representative (PFR) is an entry-level role that assists credit union members with establishing relationships, opening and maintaining consumer deposit accounts, applying for consumer credit, reviewing credit reports, completing loan documentation, closing loans, and receiving notarial services. The PFR may also transition between PFR responsibilities and Member Service Associate (MSA) or Senior MSA tasks to support branch operations. The role focuses on providing exceptional member service, resolving concerns, understanding and discussing credit union products and services, and deepening member relationships through referrals and follow-up communications. The PFR supports cash handling and branch operations, assists members with digital banking and fraud disputes, and helps ensure compliance with credit union policies and applicable regulations. Some travel may be required, and the selected candidate must pass a pre-employment credit and background check.

Requirements

High school degree or equivalent.
Sales or relationship-building experience.
Professional written and verbal communication skills.
Ability to make timely, sound decisions that minimize risk.
Ability to ask open-ended and clarifying questions to identify member needs and deepen relationships.
Professional interpersonal skills to work effectively with members, the public, colleagues, and leaders at all levels.
Respect for and support of diversity in the workplace and membership.
Ability to complete assigned training accurately and on time, and perform work to a reasonable standard for attention to detail, timeliness, and quality.
Discretion and sensitivity when assisting with member transactions.
Demonstrate and support credit union values and service standards; maintain high personal integrity and ethics.
Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements.
Report to work on time and maintain regular attendance.
Proficiency with varying levels of technology.
Pass a pre-employment credit and background check.
Notary Public.

Nice To Haves

Cash-handling experience.
At least one year of customer service experience.
Some travel availability.

Responsibilities

Provide exceptional service to members, take ownership of concerns, resolve issues promptly, follow up as appropriate, and escalate complex or sensitive concerns.
Explain credit union products and services, recommend appropriate offerings, make referrals, and contact members to establish and nurture relationships.
Assist non-members with establishing membership and open and maintain consumer deposit accounts.
Take consumer lending applications, review credit reports, obtain approvals, submit loan documentation, close loans, and explain next steps to members.
Discuss IRAs and HSAs with members and non-members and work toward predetermined goals.
Process international and domestic requests and provide notarial services in accordance with state regulations and credit union policies.
Monitor cash activity and compliance with cash limits; place cash and supply orders, balance vault cash, maintain ATMs, and follow cash-handling procedures.
Process authorized overrides and approvals while minimizing risk; assist leadership with branch certifications, cash drawer audits and overages, and OFAC reports.
Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act.
Perform account transactions and service requests accurately and in a timely manner, and balance the cash drawer at the end of each day.
Help members enroll in, navigate, reset, and maintain Digital Banking, and assist with complex or sensitive fraud disputes.
Ensure branch equipment is functioning and escalate issues that cannot be repaired.
Mentor and help train new Member Service Associates and transition between PFR, MSA, and Senior MSA tasks as needed.
Complete assigned training, support a team environment, attend and engage in community events on behalf of the credit union, and maintain regular attendance.
Maintain confidentiality, manage operational risk, and comply with company policies, procedures, and regulatory requirements.

Benefits

Competitive pay; full salary range is $20.00–$29.86, with most new team members typically starting between the minimum and midpoint based on experience and qualifications.
Medical, dental, vision, and life insurance.
20 days per year of accrued paid time off and 10 paid holidays.
401(k) match.
Incentive program.
Tuition assistance and student loan repayment.
Commuter benefits.
Paid time off to volunteer in the community.
Product discounts.
Engaging work environment.
Rewards and recognition programs.
Reasonable accommodation for individuals with disabilities during the application or interview process, in performing essential job functions, and in receiving other employment benefits and privileges.