Financial Service Representative I/Personal Banker (Chula Vista)
About The Position
The Financial Service Representative I builds meaningful relationships with credit union members while providing efficient, accurate, and exceptional service. The representative promotes credit union products and services to existing and prospective members and works with a dedicated team to support the organization’s mission and values. This role helps members identify financial needs and find suitable solutions, prepares documentation for new accounts and loans, and supports loan applications through follow-up and communication. The representative maintains accurate records, stays current on policies and products, contributes to branch goals, and follows applicable regulatory and compliance requirements. The role may also include member service or receptionist duties, rotating Saturday work, extended hours, and community or business development events.
Requirements
- High school diploma or equivalent.
- One year of financial service industry experience, two years of relevant finance-related experience, or six months of SDCCU member-facing work experience may be considered.
- Knowledge of relationship management skills and demonstrated ability to identify and offer or refer products and services to meet members’ financial needs.
- Strong listening, communication, time management, and organizational skills.
- Demonstrated ability to achieve assigned goals and performance expectations.
- Ability to work independently and effectively in a team environment.
- Professional appearance and demeanor.
Responsibilities
- Provide exceptional member service with a positive, professional attitude and resolve routine member questions.
- Use relationship management skills to understand members’ financial needs and provide appropriate financial solutions.
- Identify and offer products and services or refer members to appropriate representatives or partners.
- Accurately record and track member interactions, referrals, and sales in accordance with policies and procedures.
- Stay current on policies, procedures, and new products or services.
- Prepare documentation for new accounts and loans in accordance with membership requirements and credit union policies and procedures.
- Ensure loan files are complete and accurate.
- Follow up and communicate with members about loan applications and processes.
- Maintain consistent follow-up with new and existing members.
- Collaborate with branch staff to achieve assigned goals and contribute to branch performance.
- Participate in credit union campaigns, contests, member outreach, and community or business development events.
- Comply with regulatory and compliance requirements, including AML, BSA, OFAC, CTR, and MISP.
- Act as a Member Service Representative or Receptionist as directed by management.
- Work weekends or extended hours when required, including attendance at community or business development events.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
