Financial Navigator - Dialysis Administration

Henry Ford Health•Bingham Farms, MI

12d

About The Position

The Financial Navigator assists uninsured, under-insured, and insured patients and guarantors with financial obligations for prior and current healthcare. The role works independently to obtain accurate financial information, resolve financial obligations, and connect patients with available resources. It supports patients, families, and healthcare providers in navigating complex financial situations. Community Care Services at Henry Ford Health expands access to care through community-based programs, connecting individuals with health resources, support services, care coordination, home health care, and hospice services. The organization emphasizes meaningful work, career growth, collaboration, continuous learning, and development.

Requirements

High school diploma or G.E.D. equivalent.
Two years of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.
Ability to read, write, and spell, and to perform mathematical calculations accurately.

Nice To Haves

Associate degree with coursework in mathematics, accounting, and computer science.
Additional coursework in accounting, computers, financial counseling, and medical terminology.

Responsibilities

Assist patients and families in understanding and resolving financial obligations for healthcare services.
Coordinate with insurance carriers to determine healthcare coverage and options.
Advise patients on available financial assistance programs and assist with completing applications.
Collaborate with physicians and healthcare providers to determine long-term care needs.
Coordinate activities with clinics and hospital departments to support seamless patient care.
Maintain patient privacy and confidentiality in all interactions.