Patient Financial Navigator

MultiCare Health System•Spokane, WA

8d•$18 - $26•Onsite

About The Position

The Patient Financial Navigator assists patients and families in accessing financial resources. The role evaluates financial situations in accordance with regulatory compliance while maintaining patient confidentiality and dignity, and uses strong communication skills to explain insurance coverage, treatment costs, and financial assistance opportunities. The navigator also supports patient registration, eligibility and benefits education, required documentation, and collection of patient payments. This is a 1.0 FTE evening position at MultiCare Deaconess Hospital, with a stated schedule of 3:00 p.m. to 11:30 p.m.

Requirements

Become certified as an Application Counselor (CAC) within 90 days of employment.
At least three years of experience in healthcare collections, financial counseling, insurance benefit verification and/or precertification, third-party payor work, Medicaid case work, or billing.

Nice To Haves

Completion of a medical terminology course or proficiency in medical terminology is preferred.

Responsibilities

Explain insurance coverage, treatment costs, and financial assistance opportunities to patients, relatives, or patient representatives.
Provide expertise and education regarding Medicaid eligibility, Social Security Disability, and available government programs.
Complete accurate patient registrations in accordance with organizational policies, procedures, and federal and state regulatory requirements, while promoting a patient-friendly experience.
Conduct comprehensive bedside or telephone interviews to obtain relevant demographic information, insurance data, and third-party liability information.
Complete required regulatory or policy forms, including Medicare, L&I, and certain commercial payor forms, and obtain necessary signatures by mail or during registration.
Provide patient liability information and collect point-of-service payments according to department guidelines, including copayments, deductibles, coinsurance, deposits, and outstanding balances.