Financial Fraud Investigator

Guidehouse•Tysons, VA

5d•$74,000 - $124,000

About The Position

The Financial Fraud Investigator conducts identity fraud investigations, reviews account and identity information, analyzes potentially fraudulent activity, and makes investigative determinations in accordance with established procedures and program requirements. The role uses investigative tools, available data, and established methodologies to identify indicators of identity fraud, document findings, and support appropriate case outcomes. It requires analytical judgment, attention to detail, and effective caseload management in a production-driven environment. The investigator also contributes to consistent investigative practices and continuous improvement. As needed, the role may develop and update operational documentation and training materials, and deliver training to investigators.

Requirements

Must be able to obtain and maintain a Federal or DoD Public Trust, with approved adjudication required before onboarding.
Must be a U.S. citizen and reside within the United States.
Bachelor's degree.
One to five years of experience conducting risk assessment, such as risk scoring or control evaluation.
Experience in one or more of the following: identity fraud investigations; fraud investigations or fraud operations; identity verification or identity proofing; or account- or identity-related investigative research.
Strong analytical and critical-thinking skills, including the ability to evaluate multiple information sources and reach well-supported investigative conclusions.
Strong attention to detail and ability to conduct investigations accurately and consistently while following established procedures.
Ability to clearly document investigative findings, evidence, and case determinations.
Strong written and verbal communication skills.
Ability to identify and escalate unusual fraud patterns, emerging risks, and complex investigative scenarios.
Experience working in a production-based, metrics-driven, or quota-driven environment.
Strong organizational and time-management skills, including the ability to manage multiple investigations and competing priorities.

Nice To Haves

Experience using investigative and identity verification tools such as LexisNexis or similar fraud detection and identity verification platforms.
Experience investigating identity theft, synthetic identity fraud, account takeover, or other forms of identity-related fraud.
Familiarity with identity proofing, account verification, fraud prevention, and case management processes.
Experience identifying fraud trends or patterns across investigative cases.
Experience developing standard operating procedures, job aids, investigative guidance, or other operational documentation.
Experience facilitating training, coaching, or knowledge-sharing sessions for investigators.

Responsibilities

Investigate suspected identity fraud, identity misuse, account compromise, and other potentially fraudulent activity.
Review identity, account, transactional, and other relevant information to identify fraud indicators, inconsistencies, and patterns requiring further investigation.
Use investigative and identity verification tools, including LexisNexis and Socure as applicable, to research identities and inform investigative determinations.
Analyze available evidence and make timely, well-supported investigative determinations in accordance with established procedures and program requirements.
Document investigative steps, findings, supporting evidence, and case determinations in applicable case management systems.
Manage assigned investigative caseloads and meet established production, timeliness, and quality expectations.
Escalate complex cases, emerging fraud patterns, procedural questions, and potential control gaps to team leadership as appropriate.
Identify recurring fraud trends, investigative challenges, and opportunities to strengthen fraud detection and investigation processes.
Collaborate with investigators, team leads, and other stakeholders to resolve complex cases and promote consistent investigative practices.
Participate in case reviews, calibration sessions, and team discussions to support consistent application of investigative procedures and decisioning standards.
As needed, draft, maintain, and update standard operating procedures, job aids, investigative guidance, and other operational documentation.
As needed, develop training materials and conduct onboarding, refresher, or targeted training for investigators.
Support continuous improvement initiatives to strengthen investigative effectiveness, efficiency, and consistency across fraud operations.