Financial Data and Reporting Ops Analyst

Bank of America•Jacksonville, FL

1h•Onsite

About The Position

At Bank of America, this role supports moderately complex operations processes related to credit disputes, escalations, and tax reporting. The position involves analysis, research, reconciliation, reporting data validation, and resolution of issues and customer requests that may carry elevated enterprise risk. It also handles transaction processing and research requests from clients, consumer reporting agencies, or taxing authorities, consulting with management as needed. The role is within Consumer Wealth Tax Operations, which supports IRS and state tax reporting and withholding payments for clients across Merrill, Private Bank, Retirement & Personal Wealth Solutions, and Investment Solutions Group. As part of the Tax Operations Payment, Filings & Solicitation Team, the Associate reconciles and remits tax withholding payments to the IRS and states for retirement, retail, and non-resident accounts, and addresses withholding inquiries, reversals, and manual adjustments in accordance with regulatory requirements. The position may also assist with tax remediation and other team initiatives. Overtime is required during tax season. Bank of America describes its workplace as an in-office culture supporting collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs. This is a first-shift position with 40 hours per week, based in Pennington, New Jersey. The hourly pay range is $25.00 to $35.08, with offers based on experience, education, and skill set. The role is benefits-eligible and paid through a base salary; it is not incentive eligible.

Requirements

Strong problem-solving, analytical, and decision-making skills.
Detail-oriented with strong organizational skills.
Strong oral and written communication skills, including the ability to interact with management.
Ability to manage multiple priorities and meet daily deliverables.
Effectiveness in a fast-paced, demanding environment and ability to work under pressure.
Proficiency in Microsoft Office, including Outlook, Excel, and Word.
Strong interpersonal skills and ability to collaborate within and across teams.
Initiative and commitment to continuous learning.

Nice To Haves

Tax withholding or related financial experience.
Understanding of IRS rules and regulations.

Responsibilities

Prepare and review payment packets, gathering documentation to establish accuracy and completeness.
Follow regulated payment schedules and deadlines to comply with federal and state regulations.
Review, research, and respond to branch inquiries about withholding through email or the Service Request Portal, meeting service-level standards.
Review and research tax withholding reports and monthly reconciliations.
Process manual tax withholding adjustments and tax withholding reversals.
Reconcile withholding ledgers using system checks and balances to establish daily, weekly, quarterly, and annual liability positions.
Support year-end activities and tax withholding remediation initiatives.
Support legal entity summary filings with the IRS, tax-form solicitations, and IRS correspondence regarding refunds and penalties.
Prepare metrics reporting and conduct Quality Assurance peer reviews.
Collaborate with management and teams inside and outside Tax Operations on process enhancements.
Perform moderately complex operations activities supporting credit disputes, escalations, and tax reporting while following procedures and ensuring accurate, timely delivery.
Research and resolve moderately complex financial data requests or exceptions based on analysis of assembled data.
Perform routine analytics, report creation, and exception processing.
Identify risks and process improvement opportunities, and escalate risk concerns as appropriate.
Provide quality service and support to internal business partners and external clients.
Assist with other tasks as needed based on team workload.