Financial Counselor
About The Position
Healthy Connections is seeking a Financial Counselor to independently perform financial case management, compile data and routine reports, and maintain client records to determine eligibility for government services and the approved sliding fee scale. The role interacts with federal, state, and local agencies to maximize resources and coordinate program development goals, and works closely with revenue cycle team members to support accurate, timely collections for services provided. The Financial Counselor provides exemplary, timely, and positive customer service to patients, family members, and employees in keeping with the organization’s mission, vision, and values. The role uses communication and analytical skills to explain financial information clearly and compassionately, assess financial documents, insurance policies, and eligibility criteria, and develop appropriate payment plans. It also applies problem-solving skills to billing disputes and insurance denials, uses healthcare software and electronic health records to manage patient accounts and documentation, and collaborates with multidisciplinary teams to support patients and service quality. Travel to all locations and to meetings outside the service area is required.
Requirements
- At least 1 year of related experience.
- Licensed as an Insurance Assister or Navigator in Arkansas, or able to obtain the license within 3 months of employment.
- Associate degree required; relevant years of experience may be substituted.
- Working knowledge of medical front desk policies and procedures.
- Knowledge of human services assistance programs and resources.
- Ability to interpret and apply policies, procedures, and guidelines when determining eligibility for assistance programs.
- Ability to interview people and obtain information.
- Ability to prepare oral and written information and reports.
- Ability to work and communicate effectively with federal, state, and local agencies.
- Working knowledge of Microsoft Office products and familiarity with network systems.
- Ability to understand and present verbal instructions and exchange verbal information.
- Excellent organizational, written, and customer service skills.
- Ability to understand verbal communication and instruction, exchange verbal information, and present information verbally.
- Ability to establish and maintain effective, courteous working relationships with patients, staff team members, business entities, and others.
- Ability to organize, prioritize, and solve problems independently.
- Strong communication, analytical, problem-solving, and interpersonal skills.
- Proficiency with healthcare software and electronic health records.
Responsibilities
- Perform financial case management independently.
- Compile data and routine reports, and maintain client records to determine eligibility for government services and the approved sliding fee scale.
- Interact with federal, state, and local agencies to maximize resources and coordinate program development goals.
- Work with revenue cycle team members to support accurate and timely collections for services provided.
- Provide timely, positive customer service to patients, family members, and employees.
- Explain financial information to patients in an understandable and compassionate way.
- Assess financial documents, insurance policies, and eligibility criteria to develop appropriate payment plans.
- Manage patient accounts and documentation using healthcare software and electronic health records.
- Help resolve billing disputes and insurance denials.
- Travel to all locations and to meetings outside the service area.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
