Temporary - Financial Counselor
About The Position
The Temporary Financial Counselor works under the supervision of the Business Services Coordinator in Patient Financial Services. The role evaluates patients’ ability to pay bills, arranges payment schedules, follows up on unpaid accounts with responsible parties and third-party payors, determines whether collection efforts have been exhausted, and helps patients find alternative resources to finance hospitalization. This is a temporary agency assignment lasting 3–6 months, scheduled full time Monday through Friday, 8:00 a.m. to 4:30 p.m. The Financial Counselor handles patient and account communications and documentation, supports charity-care and governmental coverage processes, and maintains account records and follow-up systems. The position also performs other duties as assigned.
Requirements
- High school education or GED.
- One or more years of collection or organizational business office experience.
- Experience with medical terminology, computers, general billing, and governmental program knowledge.
Responsibilities
- Compose and type letters, liens, and probate claims.
- Arrange for and collect payments from pre-registered, in-house, and discharged patients.
- Answer inquiries accurately and courteously; greet patients and the public politely.
- Enter detailed comments into the computer system.
- Evaluate and process incoming mail.
- Maintain a system for periodic review and follow-up on unpaid accounts.
- Respond to inquiries from collection agencies.
- Receive required documentation for charity-care patients.
- Provide patients with program coverage options and assist with completing applications.
- Review admissions with a self-pay portion for possible third-party governmental coverage.
- Follow up with responsible parties and third-party payors on unpaid accounts.
- Refer accounts to outside collection agencies when collection efforts have been exhausted.
- Process loan applications and bankruptcy notices.
- Maintain account transaction records and files in hard-copy and computer systems.
- Remain vigilant of a co-member’s desk when it is vacant.
- Interpret for non-English-speaking patients and members of the public.
- Perform other duties as assigned.
Benefits
- The stated hourly pay range is $29.47–$35.47.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
