Financial Counselor

Spring Fertility•Denver, CO

6d•Onsite

About The Position

Spring Fertility’s Financial Counselor works independently to help patients understand treatment costs, insurance coverage, and financial options. The role provides treatment estimates, collects and applies estimated patient payments, communicates coverage and financial responsibilities, and collaborates with external parties to support financial coverage and reimbursement. The counselor also communicates patient account status to internal staff, initiates prior authorization requests, and works to identify and minimize financial risks. This is a full-time, 40-hours-per-week, eight-hours-per-day, exempt, onsite position.

Requirements

Bachelor’s degree.
At least 2 years of experience in fertility or healthcare.
Proficient knowledge of medical terminology and billing practices.
Proficiency in MS Office.
Experience with electronic medical records.
Exceptional communication and organizational skills.
Ability to simplify complex concepts for patients.
Flexible availability, which may include working some weekends and holidays.

Responsibilities

Provide patients and healthcare providers with estimates for upcoming treatment.
Collect estimated patient liabilities and apply payments to patient accounts.
Review patient insurance coverage and benefit limits and explain financial responsibilities to patients.
Communicate patient financial status to internal staff by reviewing accounts receivable and working to resolve related issues.
Initiate prior authorization requests according to insurance carrier requirements.
Ensure reimbursement for medical services provided to non-insured and under-insured patients.
Identify and work to minimize potential financial risk in patient accounts using daily time-of-service reports.
Serve as a resource for questions about registration errors, insurance documentation, and accounting corrections.