Financial Counselor

Diabetes & Glandular Disease Clinic, P.A. • San Antonio, TX

20d

About The Position

The Financial Counselor provides financial counseling to patients and works closely with the billing supervisor to support timely claim and account follow-up. The role communicates with patients about charges and balances, assists with payment arrangements, and provides front-desk and scheduling support related to outstanding balances.

Requirements

• High school diploma or equivalent.
• Minimum of 1–2 years of experience in an administrative medical office setting.
• Computer literacy.
• Ability to deal with patients and visitors of varying temperaments with proper decorum.
• Excellent organizational skills.
• Knowledge of medical terminology.
• Excellent verbal and written communication skills.
• Excellent customer service skills.

Nice To Haves

• Athena experience preferred.
• Bilingual in English and Spanish desired.

Responsibilities

• Make and answer telephone calls from patients and insurance companies regarding balances and disputes.
• Collect and process credit card payments for patient balances daily.
• Assist patients at the front desk and answer calls to schedule patients regarding outstanding balances prior to appointments.
• Review insurance benefits and patient responsibility.
• Discuss payment arrangements with patients for outstanding balances.
• Maintain strict confidentiality and adhere to HIPAA guidelines and regulations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED