Financial Counselor

Saint Mary's Regional Medical Center • Reno, NV

43d

About The Position

Saint Mary’s Health Network, a member of Prime Healthcare, is seeking a Financial Counselor to help patients understand and manage their financial responsibility for care. The role determines patient liability based on benefits, advises patients of their liability, and communicates financial responsibility before scheduled elective procedures. The Financial Counselor makes payment arrangements with patients or guarantors by the time of discharge, assists patients with financial arrangements, and refers qualified patients to government assistance programs. The incumbent also serves as the department’s financial counseling liaison. Effective verbal, written, and telephone communication and proficient mathematical skills are needed, along with the ability to communicate with people across age groups.

Requirements

• Knowledge of standard insurance companies and verification requirements.
• Well-versed in authorization processes for all payers.
• Ability to multitask and prioritize needs to meet required timelines.
• Analytical and problem-solving skills.
• Customer service experience required.
• Proficient mathematical skills.
• High school graduate or GED equivalent preferred.

Nice To Haves

• High school graduate or GED equivalent.

Responsibilities

• Determine patient liability based on benefits and advise patients of their liability.
• Notify patients of their financial responsibility before scheduled elective procedures.
• Arrange payment from the patient or guarantor by the time of discharge.
• Assist patients with financial arrangements.
• Refer qualified patients to government assistance programs.
• Serve as the financial counseling liaison for the department.
• Communicate effectively verbally, in writing, and by telephone.
• Communicate with school-age, adolescent, young adult, middle adult, and older adult patients.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED