Financial Counselor

Acadia • Valdosta, GA

14d

About The Position

We are seeking a knowledgeable and compassionate Financial Counselor to help patients understand their insurance benefits and financial responsibilities. The role is responsible for insurance verification, financial counseling, upfront collections, payment arrangements, and maintaining accurate patient financial records.

The ideal candidate combines financial counseling and collections expertise with a genuine desire to help others. This patient-facing role is within a behavioral health environment and requires compassion, empathy, patience, and emotional intelligence when assisting patients through challenging situations. Three years of collecting experience is required; five years is preferred.

Requirements

• High school diploma or equivalent required.
• At least 3 years of experience in healthcare financial counseling, patient access, billing, or a related field required.
• Three years of collecting experience required.
• Extensive knowledge of Commercial Insurance, Medicare, and Medicaid required.
• Strong customer service, communication, and problem-solving skills.
• Ability to explain complex insurance and financial information to patients and families.
• Compassion, empathy, patience, and emotional intelligence when assisting patients in challenging situations.

Nice To Haves

• Five years of collecting experience preferred.

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.
• Review and update patient demographic and insurance information in the patient accounting system.
• Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
• Collect deductibles, copays, coinsurance, and other patient balances.
• Complete financial assistance applications and verify income and expense documentation.
• Prepare charity care, administrative adjustment requests, and payment arrangements as needed.
• Maintain collection, charity, and adjustment logs and review activity with leadership.
• Analyze account information and take appropriate action to support timely payment and reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED