Financial Counseling Specialist

Ensemble Health Partners • Athens, TX

4d • $19 - $20 • Onsite

About The Position

The Inpatient Financial Counseling Specialist performs benefit education and validation, including face-to-face reviews of inpatient benefits and authorization, and collection of inpatient, observation, and outpatient-in-a-bed liabilities. The specialist accurately verifies and calculates patient liabilities, including previous balances, and collects patient payments. The role may require nights, weekends, and holidays as necessary. Work must meet Ensemble Health Partners’ mission, policies, processes, and regulatory compliance requirements.

The specialist assesses patient insurance and financial information to determine liability, including copays, deductibles, coinsurance, and balances after financial assistance. They communicate face-to-face with patients during their stay to collect estimated liabilities, complete patient access and registration work, and assist with eligibility and insurance verification. This is an onsite position at Ardent - UT Health Athens in Athens, Texas. Pay is $18.65–$19.90 per hour based on experience.

Requirements

• High school diploma or GED.
• CRCR (Certified Revenue Cycle Representative) certification required within six months of hire; company paid.
• Must be inquisitive and demonstrate openness to innovation, including AI, to explore better processes and reduce friction for patients and clients.
• Must be able to work onsite at Ardent - UT Health Athens in Athens, Texas.

Nice To Haves

• One or more years of customer service experience.

Responsibilities

• Assess and collect patient liabilities, including copays, deductibles, coinsurance, and balances after financial assistance.
• Review patient insurance and financial information to determine liability and collect estimated patient liability through face-to-face communication during the patient’s stay.
• Work assigned patient access, insurance eligibility, and follow-up reports.
• Help facilitate daily in-house call reviews with relevant parties to validate payor source and authorization for the current stay.
• Complete pre-registration and registration tasks, including registering patients at or before the date of service and attempting to collect patient financial liability.
• Monitor missed collection opportunities for process improvement and follow-up; make at least three daily attempts to visit a patient's room if the patient is preoccupied during earlier attempts.
• Note all accounts with a patient liability daily.
• Call patients who are unable to pay while in-house to follow up.
• Send post-discharge letters detailing estimated liability and payment options.
• Help patients complete consent to treat, observation, Important Message from Medicare, and other applicable registration forms.
• Assist eligibility specialists with insurance verification, Medicaid and charity processing, and other tasks as needed.
• Run a daily census to identify patients with potential eligibility.
• Collect and organize outpatient orders for current and future dates of service using queues in Revenue Cycle systems.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Paid professional certification.
• Tuition reimbursement.
• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED