Financial Clearance Coordinator- Full time

Shirley Ryan AbilityLab•Chicago, IL

About The Position

The Financial Clearance Coordinator determines eligibility for third-party payer benefits and obtains initial financial authorization when required. The coordinator informs patients, family members, and clinical teams of coverage authorization decisions affecting reimbursement for patient care, identifies alternative payment options, and refers appropriate cases to Care Managers or Social Workers. The role supports Shirley Ryan AbilityLab’s mission, vision, and core values through excellence, teamwork, respect, and compassion. It also calls for demonstrating the organization’s core attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, and Customer Service. The position reports directly to the Supervisor, Financial Clearance. Work is performed in a normal office environment with little or no exposure to dust or extreme temperatures.

Requirements

High school degree or equivalent.
Prior registration/preregistration experience or related experience.
Working knowledge of the Windows operating environment and Microsoft Office software applications.
Strong customer service and interpersonal skills to interact with Institute personnel, physicians, insurance representatives, and other internal and external customers.
Analytical skills to ensure complete and accurate documents and forms.

Nice To Haves

Associate college degree preferred.
Knowledge of health care delivery services and the field of rehabilitation medicine preferred.

Responsibilities

Research and verify financial coverage for planned services before scheduled patient appointments.
Determine whether planned services are covered by patients’ benefit plans and communicate limitations or denials to patients and families.
Complete authorization forms and documentation for pre-certification, plan authorization, and primary care physician referrals.
Research and discuss financial options with patients and families for services not reimbursable by third-party payors.
Refer patients who are unable to pay for uncovered services to outpatient Care Managers or Social Workers.
Forward completed forms and documentation to appropriate internal departments, including Patient Financial Services.
Document financial clearance information in the SRAlab information system and update demographic, insurance, funding, and medical information as needed.
Communicate information to the outpatient clinical team or SRAlab inpatient Care Managers as needed.
Perform other duties assigned in the best interest of Shirley Ryan AbilityLab.