Financial Clearance Call Center Rep-Remote

Mayo Clinic•Rochester, MN

2d•Remote

About The Position

The Financial Clearance Call Center Representative (FCCCR) is responsible for handling exception based pre-registration and registration activities for hospital inpatient admissions, outpatient, ED, and clinic visits. Work may include handling and resolving missing registration items via work queues, in basket messages, and phone calls. In addition, this position may handle and resolve authorization form recovery activities, and coverage and guarantor related issues for hospital inpatient, outpatient, clinic and emergency departments. The FCCCR will receive call transfers from Appointment Schedulers (Schegistrars), and will assist patients will financial questions related to appointments including but not limited to: charge estimates, preservice payments including co-pays, co-insurance and pre-service deposit amounts, as well as insurance and coverage information. The FCCCR may place outbound calls to patients, providers, insurance companies and other departments in an effort to resolve patient financial questions prior to or as follow up to patient appointments. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

Requirements

Handling exception based pre-registration and registration activities.
Resolving missing registration items.
Resolving authorization form recovery activities.
Resolving coverage and guarantor related issues.
Assisting patients with financial questions related to appointments.
Placing outbound calls to patients, providers, insurance companies and other departments.
Adherence to quality assurance guidelines.
Adherence to established productivity standards.

Responsibilities

Handle exception based pre-registration and registration activities for hospital inpatient admissions, outpatient, ED, and clinic visits.
Handle and resolve missing registration items via work queues, in basket messages, and phone calls.
Handle and resolve authorization form recovery activities.
Address coverage and guarantor related issues for hospital inpatient, outpatient, clinic and emergency departments.
Assist patients with financial questions related to appointments, including charge estimates, pre-service payments (co-pays, co-insurance, pre-service deposit amounts), and insurance/coverage information.
Place outbound calls to patients, providers, insurance companies, and other departments to resolve patient financial questions.
Adhere to quality assurance guidelines and established productivity standards.