Call Center Rep

TEKsystems

2d•Remote

About The Position

We are seeking multiple Customer Service Representatives to support a growing patient payment program. In this role, you will handle both inbound and outbound calls to assist customers with account questions, enrollment, and payments while delivering a high‑quality, patient‑focused experience. This is a fully remote role; however, candidates must live locally in the Portland area to pick up, return, and exchange equipment at the Beaverton office as needed.

Requirements

Strong customer service mindset with prior experience in retail, hospitality, restaurant, sales, receptionist, or call center environments
Comfortable handling inbound and outbound phone calls, including payment‑related conversations
High school diploma or equivalent work experience preferred
Ability to be coachable and receptive to feedback
Must have reliable childcare arrangements during scheduled work hours
Must have a quiet, private home workspace (cannot work in a shared room)
Internet provider: Xfinity (Comcast), CenturyLink, or Ziply Fiber
Minimum speed: 100 Mbps download / 35 Mbps upload
Private, password‑protected WiFi
Available Ethernet port (must be hard‑wired while working; cable provided)
Working smartphone for two‑factor authentication

Nice To Haves

1–2 years of call center or telephone customer support experience
Experience in healthcare or financial services environments
Familiarity with HIPAA or regulated environments
Bilingual Spanish/English (highly preferred)

Responsibilities

Serve as the primary phone contact for inbound calls from current and potential account holders
Make outbound calls including welcome calls, servicing calls, and past‑due payment outreach
Process customer payments and assist with account enrollment
Document all call activity and interactions within a proprietary CRM system
Escalate complaints and resolve customer issues professionally and efficiently
Provide white‑glove, first‑class customer service as a patient advocate
Participate in ongoing quality reviews, coaching, and performance feedback