Financial Center Supervisor

Hancock Whitney Bank•Slidell, LA

12d

About The Position

The Financial Center Supervisor leads daily financial center operations, supports and develops associates, and helps deliver a strong client experience. The role builds client relationships, identifies financial needs, recommends appropriate solutions, supports sales and outreach initiatives, and ensures the team meets service and operational standards. It also oversees cash management, branch procedures, equipment, security awareness, and compliance with bank policies and regulatory requirements. Employment is contingent upon meeting NMLS registration and background standards.

Requirements

High school diploma or GED required.
Three years of cash handling and customer service experience in retail or branch banking, or a bachelor's degree with one year of relevant experience.
Working knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to navigate multiple systems.
Strong understanding of banking laws, regulations, and policies.
Registration with the National Mortgage Licensing System (NMLS) under the SAFE Act of 2008 is required; employment is contingent upon meeting registration and background standards.
Ability to work under stress and meet deadlines.
Ability to lift, move, or carry approximately 50 pounds if required to perform essential job functions, subject to accommodation as described in the posting.

Responsibilities

Lead daily operational huddles and assign staffing and scheduling duties to support efficient financial center operations.
Guide, train, and provide performance feedback to associates on transaction accuracy, policy adherence, and client service.
Model professional behavior and effective lobby management, and foster teamwork and adherence to service and operational standards.
Build and maintain client relationships through in-person and phone interactions; assess financial needs and recommend solutions.
Identify and act on sales opportunities, educate clients about digital banking and self-service tools, and refer clients to specialized bank partners.
Resolve client inquiries and issues promptly using sound judgment and product knowledge.
Support proactive client outreach, including outbound calls and participation in community or educational events.
Model consultative conversations and support branch sales initiatives and team sales and service objectives.
Maintain knowledge of bank products, services, and promotions to support client acquisition and retention.
Oversee operational integrity, cash management, and dual-control procedures while ensuring compliance with policies and regulations.
Perform or assist with opening and closing procedures, vault management, night depository operations, teller balancing, and error resolution.
Supervise cash limits, grant overrides as appropriate, and monitor outage resolution to mitigate operational loss.
Maintain knowledge of branch equipment, including ATMs, cash recyclers, currency counters, and coin sorters, to support functionality and service continuity.
Promote risk-management awareness and ensure adherence to the Financial Center Risk Management Review process.
Maintain lobby situational awareness to balance client experience and security.