Financial Center Manager - Ontario - Ontario Market

Bank of America•Ontario, NY

4d•$76,500 - $109,200•Onsite

About The Position

At Bank of America, the Financial Center Manager manages a financial center and its employees on a day-to-day basis. The manager operates as a business owner, fosters a team environment, establishes an effective client-centric and risk culture, and helps clients achieve their financial goals. The role ensures operational excellence and cohesive effectiveness. The manager develops talent, manages client traffic and business results, creates a world-class client experience, carries out market-level initiatives, and drives operational excellence through employee engagement and effective execution. Managers at this level also champion inclusion, use process knowledge and data to guide decisions, communicate clearly, manage risk and expenses, coach and develop employees, recruit and onboard talent, and deliver business outcomes through effective team management. This position is based at the Ontario financial center. It requires working weekends and/or extended hours as needed, and may require scheduling at another financial center within a reasonable distance. The role is a first-shift position with 40 hours per week. The annual salary range is $76,500 to $109,200, with offers based on experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and benefits, including paid time off.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Strong work ethic, self-motivation, and focus on results while acting in clients’ best interests.
Ability to collaborate effectively and build and nurture strong relationships.
Commitment to delivering client experiences that improve clients’ financial lives.
Ability to identify solutions based on clients’ needs and resolve problems independently or involve others as needed.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills to meet client needs.
Ability to follow established processes and guidelines and adhere to applicable laws and regulations.
Effective time and capacity management.
Ability to manage complexity, prioritize, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities for success, and hold others accountable for results.
High school diploma, GED, secondary school, or equivalent.
Ability to work weekends and/or extended hours, including possible scheduling at another financial center within a reasonable distance.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in financial services and knowledge of financial services products and solutions.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and ensure effective execution.
Create an inclusive team in which members are treated fairly and respectfully.
Demonstrate and promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
Deliver clear, concise communications that motivate and connect contributions to business results.
Lead and encourage identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner’s mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver business results through effective team management, structure, and routines.
Follow established processes and guidelines, and comply with applicable laws and regulations.
Work weekends and/or extended hours as required; may be scheduled at another financial center within a reasonable distance.