Financial Center Manager - Southern Highlands Financial Center

Bank of America•Las Vegas, NV

19d•$76,500 - $109,200•Onsite

About The Position

The Financial Center Manager manages a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a team environment, establishes a client-centric and risk-conscious culture, and helps clients achieve their financial goals. The manager ensures operational excellence and effective coordination across the center. The position develops talent, manages client traffic and retention, coaches employees to achieve business results, and creates a high-quality client experience. It also carries out initiatives set by market leaders, engages employees in business strategy, and ensures organizational priorities are executed effectively. The manager may also manage associates and is expected to promote inclusion, use process knowledge and data in decision-making, communicate clearly, manage risk and expenses, coach and develop employees, recruit and onboard talent, and deliver business outcomes through effective team routines. The role is based at the Southern Highlands Financial Center in Las Vegas, Nevada. It is an in-office position, with 40 hours per week on first shift. Weekend and/or extended-hour work may be required, and scheduling may include another financial center within a reasonable distance. The annualized pay range is $76,500 to $109,200, with offers based on experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and benefits, including paid time off.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Enthusiastic, highly motivated self-starter with a strong work ethic, focus on results, and commitment to acting in clients’ best interests.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to improve clients’ financial lives.
Confidence identifying client solutions based on needs and resolving problems independently or involving others as appropriate.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills to meet client needs.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently.
Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities for success, and hold others accountable for results.
Availability to work weekends and/or extended hours, potentially at another financial center within a reasonable distance.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in financial services and knowledge of the industry, products, and solutions.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees in business strategy.
Manage organizational priorities and ensure effective execution.
Create an inclusive team where members are treated fairly and respectfully.
Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
Communicate clearly and concisely to motivate employees and connect their contributions to business results.
Lead and encourage the identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner’s mindset.
Recruit, onboard, and develop talent, and support career growth through talent mobility.
Deliver business results through effective team management, structure, and routines.
Work weekends and/or extended hours when required, and potentially at another financial center within a reasonable distance.