Financial Center Manager

Northwest Bank•Elyria, OH

14d

About The Position

The Financial Center Manager oversees the daily operations of a financial center, with responsibility for exceptional customer service, sales goals, employee development, and operational soundness. The role develops and implements strategies to achieve sales targets for banking products and services, including loans, deposits, and/or investments, and works with team members to set goals, monitor progress, and improve performance through coaching. The manager is accountable for financial center operations, including cash management, regulatory compliance, internal policies and procedures, risk management, asset protection, and operational efficiency. The role promotes a customer-centric environment, responds to customer inquiries and concerns, and works to improve customer experience and loyalty. It also includes coaching and mentoring staff, conducting documented performance evaluations, representing Northwest Bank in the community, and using Microsoft Office and department-specific software to improve efficiency.

Requirements

High school diploma or equivalent preferred.
2–3 years of banking and/or retail experience.
2–3 years of sales leadership experience.
2–3 years of management experience.
Ability to identify problems, evaluate relevant information, determine possible causes, and propose alternative courses of action.
Ability to allocate and use information, personnel, time, and other resources effectively.
Ability to make timely decisions and take action within the scope of authority.
Ability to develop, evaluate, and implement alternative courses of action, and support decisions or recommendations with data or reasoning.
Effective oral and written communication skills appropriate to the audience.
Ability to listen, comprehend, and facilitate an open exchange of ideas and information.
Ability to motivate and direct others, assign work and authority appropriately, and provide advice and assistance.
Ability to understand and apply procedures, requirements, regulations, and policies.

Responsibilities

Develop and implement strategies to meet or exceed sales targets for banking products and services.
Engage in sales activities and motivate staff to achieve sales objectives.
Set clear, measurable goals with team members, monitor their progress, and provide guidance, resources, and coaching.
Oversee financial center operations, including cash management, regulatory compliance, internal policies and procedures, and risk management.
Safeguard assets, minimize fraud, maintain a secure banking environment, and collaborate with support functions to improve processes and efficiency.
Promote a customer-centric culture and ensure customer interactions are prompt, courteous, and efficient.
Address customer inquiries, concerns, and complaints, and implement initiatives to improve customer experience and loyalty.
Coach and mentor staff to enhance product knowledge, sales skills, and customer service abilities.
Conduct documented performance evaluations, identify training needs, and support employee career development.
Maintain confidentiality and protect customer information.
Represent Northwest Bank in local community events and initiatives.
Use Microsoft Office and department-specific computer applications and software to maximize technology tools and efficiency.