Financial Center Manager

Bank of America•Covington, KY

4d•Onsite

About The Position

At Bank of America, the Financial Center Manager manages a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a team environment, establishes a client-centric and risk-aware culture, and helps clients achieve their financial goals. The manager ensures operational excellence and cohesive execution while supporting an inclusive workplace and delivering a strong client experience. The position includes developing talent, managing client traffic and business results, leading operational and organizational priorities, and implementing market-level initiatives. Managers also coach and develop team members, communicate business priorities, manage expenses, encourage process improvement and data-driven decisions, and identify and resolve potential risks. The role may include responsibility for managing associates. The role is in-office and requires work on weekends and/or extended hours; scheduling may include any financial center within a reasonable distance. The listed schedule is first shift, 40 hours per week.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Strong work ethic, self-motivation, and focus on results while acting in the client’s best interest.
Ability to collaborate effectively and build and nurture strong relationships.
Commitment and drive to deliver experiences that improve clients’ financial lives.
Ability to identify solutions based on client needs and resolve problems independently or involve others as needed.
Effective, confident communication and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills to meet client needs.
Ability to follow established processes and guidelines, act in clients’ and the bank’s best interests, and comply with applicable laws and regulations.
Effective time and capacity management.
Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities for success, and hold others accountable for results.
Ability to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
High school diploma, GED, secondary school, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in financial services and knowledge of financial services industry products and solutions.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and ensure effective execution.
Create an inclusive team where members are treated fairly and respectfully.
Demonstrate and encourage process knowledge, data-driven decisions, simplicity, and continuous improvement.
Communicate clearly and concisely, motivate employees, explain the rationale behind priorities, and connect contributions to business results.
Lead and encourage the identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner’s mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.