Financial Center Manager - Southern Highlands Financial Center

Bank of America • Las Vegas, NV

18d • Onsite

About The Position

The Financial Center Manager manages a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a collaborative team environment, establishes a client-centric and risk-aware culture, and helps clients achieve their financial goals. The manager is responsible for operational excellence and cohesive execution.

The position includes developing talent, managing client traffic and retention, coaching teams toward business results, and creating a high-quality client experience. The manager also executes market-level initiatives and engages employees in the business strategy and organizational priorities. The role may include managing associates and carries responsibilities for inclusion, process and data management, communication, risk, coaching, financial stewardship, talent development, and business outcomes.

The role is based at the Southern Highlands Financial Center in Las Vegas, Nevada. It is an in-office role with a first-shift schedule and 40 hours per week. Weekend and/or extended hours may be required, and the manager may be scheduled at another financial center within a reasonable distance. The annual pay range is $76,500 to $109,200, with offers based on experience, education, and skill set. The position is eligible for a discretionary annual incentive plan and benefits.

Requirements

• At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Be an enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client's best interest.
• Collaborate effectively, get things done, and build and nurture strong relationships.
• Demonstrate passion, commitment, and drive to improve clients' financial lives.
• Identify solutions based on client needs and resolve problems independently or involve others as needed.
• Communicate effectively and confidently and feel comfortable engaging with all clients.
• Learn and adapt to new information and technology platforms.
• Apply critical-thinking and problem-solving skills to meet client needs.
• Follow established processes and guidelines, acting in the interests of clients and the bank and complying with applicable laws and regulations.
• Manage time and capacity efficiently.
• Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
• Interpret performance results, identify opportunities to drive success, and hold others accountable for results.
• Work weekends and/or extended hours as required, including possible scheduling at any financial center within a reasonable distance.

Nice To Haves

• One year of management experience, including hiring, coaching, and developing direct reports.
• Experience in financial services and knowledge of financial services products and solutions.
• Experience working in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Manage a financial center and its employees on a day-to-day basis.
• Develop talent, including proactively sourcing candidates.
• Manage client traffic by engaging and appropriately routing clients and fostering client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and ensure effective execution.
• Create an inclusive team in which members are treated fairly and respectfully.
• Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
• Communicate clear, concise messages that motivate and connect employee contributions to business results.
• Lead the identification, escalation, and resolution of potential risks.
• Develop team members through coaching and feedback.
• Manage expenses and demonstrate an owner's mindset.
• Recruit, onboard, and develop talent, and support talent mobility and career growth.
• Deliver business results through effective team management, structure, and routines.

Benefits

• Benefits eligibility.
• Access to paid time off.
• Resources and support for employees.
• Eligibility to participate in an annual discretionary incentive plan, with awards based on individual performance and behavior, business-line or group contributions, and company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed