Financial Center Manager - Gulf to Bay Financial Center

Bank of America•Clearwater, FL

26d•Onsite

About The Position

At Bank of America, the Financial Center Manager helps make financial lives better through the power of every connection, supporting clients, teammates, communities, and shareholders. The role manages a financial center and its employees on a day-to-day basis, operating as a business owner and fostering a team environment. The manager instills a client-centric and risk-aware culture, helps clients achieve their financial goals, and ensures operational excellence and cohesive execution. Bank of America describes its workplace culture as inclusive and supportive of teammate development and wellness, and maintains an in-office culture for collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs. The position may include managing associates. It requires developing talent, managing client traffic and business results, creating a high-quality client experience, carrying out market initiatives, and leading effective execution. Managers are expected to champion inclusion, use process knowledge and data, communicate clearly, manage risk and expenses, coach and develop employees, recruit and support career growth, and deliver business outcomes.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client's best interest.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to deliver an experience that improves clients' financial lives.
Confidence identifying solutions for clients based on their needs, and resolving problems independently or involving others as needed.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills to meet client needs.
Ability to follow established processes and guidelines, do what is right for clients and the bank, and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently.
Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities to drive success, and hold others accountable for results.
Ability to work weekends and/or extended hours, which may include scheduling at any financial center location within a reasonable distance.
High school diploma, GED, secondary school education, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in financial services and knowledge of the industry's products and solutions.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and ensure effective execution.
Create an inclusive team where members are treated fairly and respectfully.
Demonstrate and expect process knowledge, data-driven decisions, simplicity, and continuous improvement.
Deliver clear and concise messages that motivate, explain the rationale, and connect contributions to business results.
Lead and encourage the identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner's mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.