Financial Center Manager - Forest Springs Bank Mart (Louisville)

Fifth Third Bank • Louisville, KY

19d • Onsite

About The Position

The Financial Center Manager Associate (FCMA) participates in a comprehensive, customized onboarding and education program, including rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. The program prepares successful candidates for a Financial Center Manager role. After completing the training program, the FCMA is placed in a Financial Center.

The role develops proficiency in deepening Consumer and Small Business customer relationships, delivering memorable customer experiences, understanding Fifth Third products and processes, and using consultative sales to identify customers’ financial needs and recommend appropriate solutions. It also builds skills in developing an integrated book of business, sourcing and coaching a team, collaborating with business partners, and participating in community activities. The role must follow the Bancorp Code of Business Conduct and Ethics and related policies.

The position is based in Louisville, Kentucky, in a normal office environment, with extended computer-screen viewing and periodic travel within the Bancorp footprint for meetings or training. Hours are Monday through Friday, 10:00 a.m. to 7:00 p.m., with rotating Saturdays, 10:00 a.m. to 5:00 p.m.

Requirements

• College degree or two or more years of leadership experience in a sales environment.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Ability to analyze credit and financial information.
• Ability to execute and coach sales activities successfully.
• Business acumen.
• Demonstrated ability to make sound decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment.

Responsibilities

• Complete the FCMA roadmap and all onboarding activities from the first day through program completion, including successful completion of a Consultative Selling Skills Certification.
• Build proficiency in deepening Consumer and Small Business customer relationships and providing a memorable customer experience.
• Learn and maintain working knowledge of Fifth Third products, services, processes, and internal resources.
• Use consultative sales skills to identify current or prospective customers’ financial needs and recommend appropriate solutions.
• Learn to develop an integrated book-of-business strategy in which customers across channels receive a Financial Needs Assessment (FNA) and are assigned to an appropriate banker for ongoing support.
• Learn to source, develop, coach, and lead a team that reinforces company values and business strategies.
• Help cultivate a One Bank culture through proactive collaboration with business partners.
• Participate in activities that benefit the communities served.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling ethical behavior.
• Assist with providing employees timely, candid, and constructive feedback; developing employees; offering career-enhancing opportunities; and recognizing and rewarding accomplishments.
• Perform additional duties as assigned.

Benefits

• Comprehensive benefits designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level