Financial Center Manager - Continental Avenue Financial Center

Bank of America • Forest Hills, NY

20d • Onsite

About The Position

At Bank of America, the Financial Center Manager manages a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a team environment, builds a client-centric and risk-aware culture, and helps clients achieve their financial goals. The manager ensures operational excellence and cohesive execution while delivering a world-class client experience.

The position includes developing talent and sourcing candidates, managing client traffic and retention, coaching to business results, carrying out market-level initiatives, engaging employees on business strategy, and executing organizational priorities. Managers also champion inclusion, use process knowledge and data to drive continuous improvement, communicate clearly, identify and resolve risks, coach and develop employees, manage expenses, recruit and support career growth, and deliver business outcomes through effective team management.

The role is based at the Continental Avenue Financial Center in Forest Hills, New York. It is an in-office position, scheduled for 40 hours per week on the first shift. Weekend and/or extended hours may be required, and scheduling may include another financial center within a reasonable distance. The stated annual pay range is $76,500 to $109,200, with offers based on experience, education, and skill set. The position is eligible for an annual discretionary incentive plan and benefits, including access to paid time off.

Requirements

• At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Strong work ethic, self-motivation, and focus on results in the best interest of clients.
• Ability to collaborate effectively and build and nurture strong relationships.
• Commitment and drive to improve clients' financial lives.
• Ability to identify solutions based on client needs and resolve problems independently or involve others as appropriate.
• Effective and confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Effective time and capacity management.
• Ability to manage complexity, prioritize, delegate, and execute in a fast-paced environment.
• Ability to interpret performance results, identify opportunities, and hold others accountable for results.
• Ability to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.
• High school diploma, GED, secondary school qualification, or equivalent.

Nice To Haves

• One year of management experience, including hiring, coaching, and developing direct reports.
• Experience in financial services and knowledge of financial services products and solutions.
• Experience working toward individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Develop talent, including proactively sourcing candidates.
• Manage client traffic by engaging and appropriately routing clients, and foster client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and ensure effective execution.
• Create an inclusive team where members are treated fairly and respectfully.
• Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
• Communicate clear and concise messages that motivate and connect contributions to business results.
• Lead and encourage identification, escalation, and resolution of potential risks.
• Develop team members through coaching and feedback.
• Manage expenses and demonstrate an owner's mindset.
• Recruit, onboard, and develop talent, and support career growth through talent mobility.
• Deliver business results through effective team management, structure, and routines.

Benefits

• Benefits eligibility
• Access to paid time off
• Annual discretionary incentive plan eligibility
• Affordable, competitive, and flexible benefits
• Resources and support for employees' physical, emotional, and financial wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED