Financial Center Manager II (St. Marys)

First Financial Bank•Saint Marys, OH

3d•$52,000 - $67,000•Onsite

About The Position

The Financial Center Manager II (FCM) is responsible for achieving specific banking center and staff performance goals, including profitability, deposit and loan growth, and fee income. The FCM will build, develop, and lead a team focused on providing an exceptional client experience by offering financial solutions tailored to client needs. This role emphasizes client focus, ethical conduct, and making a difference to build lasting client relationships. The FCM drives new client acquisition, retention, and relationship growth, as well as non-interest revenue. They are also responsible for fostering strong internal partnerships with FFB specialists to meet client needs and contribute to market growth. The FCM cultivates a team-oriented environment, supporting associate satisfaction through coaching and career development. They build and maintain community alliances and may mentor new associates. The FCM ensures adherence to all compliance and regulatory procedures.

Requirements

2-4 years of demonstrated leadership of coaching, management, leadership and/or mentoring in a retail environment.
2-4 years demonstrated prior success with multiple sales leadership processes and execution.
2-4 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
2-4 years demonstrated prior success with achievement of performance goals.
Must have working knowledge of banking policies and procedures.
High school diploma or general education degree (GED) required.
2-4 years related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred.

Responsibilities

Achieve specified banking center team service levels and service performance goals.
Build, develop, and lead a team focused on providing clients with an exceptional client experience and deepening relationships through service and client service follow-up.
Model the way for peers and coworkers aligned with First Financials Mission and Values.
Maintain a banking center environment and commitment to exceptional client experience to foster client loyalty and relationship development.
Ensure banking center performance goals are met or exceeded.
Foster an inclusive and team-oriented environment, leading communication efforts and team collaboration.
Develop and lead a team knowledgeable in bank products, processes, policies, and procedures.
Manage banking center success, including daily operations, successful audit scores, and sales execution.
Open deposit accounts, accept and key loan applications, close loans, and assist, coach, and lead the branch team in growing accounts, loans, and deposits.
Actively manage the onboarding of new clients and ensure timely client follow-up calls.
Manage overall financial center sales and performance, understanding its impact on the District and company.
Engage in coaching and recognition.
Update team members on progress towards goals.
Develop strong business relationships with key partners to deepen client relationships, find new opportunities, and share client relationships.
Integrate well into the community, developing outside sales opportunities through visibility and active participation in community groups.
Discover and support site-specific events open to the community.
Manage day-to-day activities that align with The First Financial Bank Experience (FFB Experience).
Ensure all associates deliver a quality client experience.
Deepen and expand client relationships.
Lead daily huddles and team meetings.
Attract new associates who align with the First Financial Bank/FOCUS culture and be a resource to promote engagement.
Assist District Leader and Retail Regional President with interviewing prospective candidates.
Ensure all associates actively manage their respective client relationships.
Develop associates through observational coaching, joint sales calls, and utilization of the coaching model (R.O.P.E.).
Maintain all operational and risk management standards.
Assist District Leader with facilitation of conference calls and leading team meetings and District/Region communication.
Act as a liaison between peers, the District Leader, and Retail Regional President, supporting and delivering on retail-wide initiatives, communication, and engagement.