Medical Assistant - St. Marys Urgent Care

Rochester Regional Health

2d•$18 - $20

About The Position

The Medical Assistant provides customer service and communication that support patient care and the smooth day-to-day operation of the urgent care office. The position combines clinical support, patient interaction, administrative duties, and general practice support. The role is located at St. Marys Urgent Care, 65 Genesee St, Rochester, NY 14611, and is listed at 40 hours per week, with a schedule of 0830 am to 0900 pm. Clinical work includes preparing for visits, documenting patient information and vital signs, performing tests and specimen collection, assisting providers and nursing staff, and maintaining clinical rooms and equipment. The Medical Assistant also supports patient flow, records management, communications, payments, supply ordering, and quality-improvement activities as requested. The stated physical requirements are moderate for a clinical, patient-facing role. Work involves continual movement, standing, walking, lifting 20–50 lbs., pushing and pulling medical equipment, assisting with patient positioning, frequent bending, twisting and reaching, and fine motor tasks. The role also calls for high sensory acuity, sustained focus, and decision-making under pressure, with possible exposure to infectious agents, bodily fluids, chemicals, and radiation. TB testing, mask-fit testing, and physical exams are common requirements. Accommodations will be considered for physical requirements reported by an employee or prospective employee and their physician or delegate.

Requirements

Strong customer service skills.
Strong computer skills.
Strong communication skills.

Nice To Haves

Associate degree preferred.
Two years of pre-hospital care activities or acute/critical care experience preferred.
Medical Assistant Certification preferred.
For Elder ONE employment, one year of experience with a frail, elderly population preferred.

Responsibilities

Conduct pre-visit planning, close care gaps, and complete health maintenance and registry work.
Obtain and document patient vital signs, history, and screenings, and promptly report abnormalities.
Perform EKGs, phlebotomy, and point-of-care testing; collect and process specimens for external testing.
Assist providers and nursing staff during procedures and clinical care activities.
Review and pend medication refills and provider orders; assist with prior authorizations and patient forms.
Provide patient education and instructions under provider or RN guidance.
Maintain exam and treatment rooms and equipment, including stocking, cleaning, calibration, and sterilization preparation.
Order and track clinical supplies; assemble information packets and support provider communications.
Support patient flow through check-in and check-out, scheduling, referrals, insurance verification, and phone management.
Facilitate communication with patients, including mailing provider updates and assisting with MyCare sign-up.
Escort patients to ancillary services such as the lab or radiology as needed.
Manage medical records through abstraction, scanning, and filing of health maintenance and test reports.
Compile patient-record data for quality assurance and improvement activities when requested.
Process payments and charge entry; manage non-clinical office supplies and distribute mail.
Perform other duties as assigned to ensure smooth practice operations.