Financial Center Manager Associate - Fort Worth, TX Area

Fifth Third Bank • Fort Worth, TX

3d • Onsite

About The Position

The Financial Center Manager Associate (FCMA) participates in a comprehensive, customized onboarding and education program designed to prepare successful candidates for a Financial Center Manager role. Training includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. After successful completion of the program, the associate is placed in a Financial Center.

The role involves learning to deepen Consumer and Small Business customer relationships, provide memorable customer experiences, apply consultative sales practices, develop an integrated book-of-business strategy, and source, coach, and lead a team. The associate also learns to collaborate with business partners, support the communities served, and model ethical conduct. The position is based in the Fort Worth, Texas area and requires periodic travel within the Bancorp footprint for meetings or training.

Requirements

• College degree or at least two years of leadership experience in a sales environment.
• Ability to professionally represent Fifth Third Bank in verbal and written communications.
• Ability to analyze credit and financial information.
• Ability to execute and coach sales activities successfully.
• Business acumen.
• Demonstrated ability to make sound decisions.
• Must obtain S.A.F.E. Act registration through the Nationwide Mortgage Licensing System at the time of employment.

Responsibilities

• Complete the FCMA roadmap and all onboarding activities from the first day through program completion, including successfully completing Consultative Selling Skills Certification.
• Build proficiency in deepening Consumer and Small Business customer relationships while providing a memorable customer experience.
• Learn and maintain working knowledge of Fifth Third products, services, processes, and internal resources to guide and lead the team.
• Develop consultative sales skills to identify current and prospective customers’ financial needs and recommend appropriate solutions.
• Learn to develop an integrated book-of-business strategy in which customers across channels receive a Financial Needs Assessment and are assigned to an appropriate banker for proactive ongoing support.
• Learn to source, develop, coach, and lead a team that reinforces the organization’s Core Values and business strategies.
• Cultivate a One Bank culture through proactive collaboration with business partners.
• Participate in activities that benefit the communities served.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling expected ethical behavior.
• Assist in providing employees with timely, candid, and constructive feedback; support employee development and career growth; and recognize and reward accomplishments.
• Perform additional duties as assigned.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level