Financial Aid Technician- Carroll

Georgia Department of Revenue • Carrollton, GA

11d • Onsite

About The Position

The Financial Aid Technician performs administrative, clerical, and customer service duties in support of student financial aid services. The position is based mainly at the Carroll Campus and requires travel to other campus locations as needed; some overnight travel may be required. The role provides information and resources to students, parents, and the public, assists students with financial aid forms and applications, reviews applications and supporting documents for basic eligibility, updates BANNER screens related to document intake, and provides clerical support to financial aid staff. Other duties may be assigned. The job operates in a professional office environment and routinely uses standard office equipment and technologies. Days and hours are typically Monday through Thursday, 8 a.m. to 6 p.m., and Friday, 8 a.m. to noon. Longer hours and some weekend work are occasionally required.

Requirements

• High school diploma or GED.
• One year of work-related experience.
• Knowledge of student financial aid processes and procedures.
• Knowledge of college, state, and federal student financial aid programs, regulations, and guidelines.
• Attention to detail, ability to multitask, and strong organizational skills.
• Ability to follow detailed instructions and consistently apply rules.
• Skill in operating computers and job-related software.
• Interpersonal skills and ability to deal with the public.
• Oral and written communication skills.

Nice To Haves

• Associate degree.
• Previous financial aid experience.
• Working familiarity with applicable federal and state regulations and TCSG regulations and procedures.
• Proficiency with BANNER and Microsoft Office products.
• Excellent verbal and written communication skills.
• Ability to work effectively with diverse populations.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Greet visitors; answer telephone calls; respond to texts and emails; and provide financial aid information and resources to students, parents, and the general public.
• Instruct students on completing forms and applications, special requirements and restrictions, and required supporting documentation.
• Evaluate financial aid applications and supporting documents for accuracy, clarity, and completeness to determine basic eligibility for financial aid.
• Update appropriate BANNER screens related to the document intake process.
• Provide clerical support to financial aid staff as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED