Financial Aid Counselor - Federal Aid

St. Norbert College•De Pere, WI

About The Position

St. Norbert College invites applications for a Financial Aid Counselor to help students and families navigate the financial aid process, provide personalized guidance, and support access to higher education through the awarding of financial aid. The role also helps ensure compliance with federal, state, and institutional policies and regulations. The counselor advises prospective and continuing students and their families, reviews aid applications and supporting documents, determines eligibility, administers aid programs, and represents the college at financial aid events.

Requirements

At least 1 year of financial aid experience.
Ability to work efficiently in a fast-paced environment while multitasking and meeting deadlines.
Strong interpersonal, communication, and customer service skills, including conflict resolution.
Proficiency in basic math and computer applications, including Microsoft Office, Google Apps, and Workday, with the ability to learn new systems.
Strong organizational, prioritization, and project management skills, including planning events and programs through completion.
Sound judgment and timely decision-making.
Ability to lead by example and serve as a positive role model.
Experience delivering presentations to large groups.

Nice To Haves

Bachelor’s degree in a related field.
Banner database experience.
Knowledge of federal, state, and institutional policies and regulations.

Responsibilities

Counsel prospective and continuing students and their families on financial aid eligibility and the application process, including available aid programs, educational costs, financing options, and outside scholarship opportunities.
Review FAFSA applications and supporting documentation, including tax forms and schedules, to verify accuracy, identify conflicting information, interpret applicable federal regulations, and resolve discrepancies in accordance with established guidelines.
Determine eligibility for and award federal, state, and institutional financial aid to undergraduate and graduate students in compliance with applicable policies and regulations.
Administer federal, state, and private financial aid and scholarship programs, including loans, grants, Federal Work-Study, and state aid.
Ensure timely and accurate disbursement of funds, certify loans, submit state aid vouchers, and reconcile accounts with federal and state agencies in accordance with applicable requirements.
Represent the college at on- and off-campus financial aid events by developing informational materials, preparing presentations, and presenting to students, families, and other audiences.