Financial Aid Counselor

Southern Utah University • Cedar City, UT

5d

About The Position

The Financial Aid Counselor is responsible for administering Federal Financial Aid for an assigned portion of the alphabet. The role works independently on tasks such as verification, financial aid packaging, consortium agreements, document management, and appeals committees. The counselor provides in-person and virtual counseling, manages the award and monitoring process, resolves complex aid issues, and helps ensure students receive accurate awards in a timely manner. The position also supports office communications and student staff, participates in outreach and special projects, and maintains knowledge of applicable Federal, State, and University regulations and procedures. This position is contingent on funding. Appointment is contingent upon successfully passing a background check.

Requirements

• Excellent customer service skills and experience.
• Good verbal and written communication skills.
• Ability to work with computers and other office equipment.
• Ability to work pleasantly, cooperatively, and efficiently with University personnel, students, and employers.

Nice To Haves

• Four-year bachelor's degree.
• Experience working in a financial aid office or another higher education setting.
• Experience working with a higher education financial aid system, such as Banner or Colleague.

Responsibilities

• Provide in-person and virtual financial aid counseling.
• Perform all aspects of the financial aid award and monitoring process.
• Analyze, counsel, and resolve complex financial aid issues.
• Counsel Direct Loan recipients on debt management, repayment obligations, and repayment options.
• Perform data entry, verification, consortium agreements, loan processing, special circumstance appeals, Return of Title IV calculations, and over-award tracking.
• Adjust financial aid awards for students or applicants with special needs or circumstances.
• Apply financial aid expertise to ensure students are accurately awarded funds in a timely manner.
• Serve on teams or committees reviewing appeals and participate in special projects and tasks as needed.
• Learn and apply Federal, State, and University regulations and procedures for Federal aid and scholarships.
• Participate in early awareness programs, including presentations for the Recruitment Office and high school nights.
• Manage record-keeping systems.
• Assist office and student staff with email and phone support for the office's main contact lines, generally during peak periods.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed