Financial Aid Specialist – Awarding & Packaging
About The Position
Join our team as a Student Finance Analyst and play a meaningful role in supporting student success through accurate, timely, and compliant financial aid processing. In this role, you will contribute to essential student finance operations, including Title IV (TIV) awarding, verification, disbursement, and credit balance processing, helping ensure students have the financial resources they need to succeed. Working under general direction, you’ll collaborate with both internal teams and external partners to deliver high-quality support with a strong focus on accuracy, compliance, and responsiveness. You’ll also leverage data and reporting to uncover trends, provide actionable insights, and drive continuous improvement across student finance operations. This is a great opportunity for a detail-oriented, analytical professional who thrives in a data-driven environment and is passionate about making a direct impact on student outcomes.
Requirements
- Bachelor's Degree Preferred
- 2 years experience in student accounts and/or financial aid Preferred
- Must possess effective customer service skills.
- Excellent verbal and communication skills.
- Ability to maintain a high degree of professionalism and integrity.
- Consistent attention to detail and follow-up.
- Must be a team player.
- Ability to work in a fast-paced deadline-oriented environment.
- Ability to multi-task and prioritize workload.
- Is proactive in researching new student finance regulations and issues.
- Well-developed organizational skills.
- PC skills in Microsoft Office, in particular Excel, database and internet applications
- Excellent math and analytical skills.
- Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)
Responsibilities
- Demonstrate a strong working knowledge of processes, procedures, and policies, applying them effectively in day-to-day responsibilities
- Apply advanced Title IV knowledge with minimal guidance, including troubleshooting issues and recommending solutions
- Generate, analyze, and interpret reports to support student finance operations and informed decision-making
- Identify trends within student finance data and conduct root cause analysis to uncover insights and opportunities
- Proactively anticipate potential risks or questions and communicate recommended solutions to stakeholders
- Evaluate current processes and procedures, recommending improvements and supporting implementation efforts, including training team members
- Present report findings and insights to leadership, clearly explaining trends and any anomalies
- Appropriately escalate concerns or complex issues to leadership when needed
- Support student finance system or database conversions in partnership with leadership and IT teams
- Take ownership of key processes, contributing to team success through execution, mentorship, and knowledge-sharing
- Maintain accountability for meeting team objectives, deadlines, and service level agreements (SLAs), proactively communicating any risks to timelines
- Perform additional duties as assigned while ensuring adherence to all organizational policies and standards
Benefits
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- 15 Days of Paid Vacation Days each Calendar Year
- 12 Paid Holidays + 2 floating holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
