Financial Aid Manager - Office of the Dean, College of Medicine

University of Illinois Chicago•Chicago, IL

6d•Hybrid

About The Position

The Financial Aid Manager assists in managing the daily operations of the College of Medicine financial aid office, ensuring accurate, efficient, and compliant administration of federal, state, and institutional aid programs. Reporting to the Director and/or Associate Director, the position combines administrative leadership with direct student service, supervises financial aid advisors, and oversees complex awarding processes. The manager serves as a technical and regulatory resource, monitors compliance with Title IV regulations, resolves complicated student files and professional judgment appeals, and collaborates with college partners to enhance the student experience. The role supports financial aid services across four sites and includes extensive travel to Peoria, Rockford, and Urbana. It also involves advising students and families, coordinating with university departments and lenders, and helping manage office operations. In the absence of the Director and/or Associate Director, the posting states that the Assistant Director is responsible for daily office supervision.

Requirements

At least three years (36 months) from the specified combination of qualifying college coursework, office/business/customer-service or relations management experience, higher education/student services/closely related experience, and supervisory experience, using the posting's listed education conversion table and proportional equivalents.
Two years (24 months) of higher education, student services, or closely related experience.
One year (12 months) of supervisory experience in higher education, student services, or a closely related setting.
Illinois residency is required within 180 days of employment.

Responsibilities

Help manage federal, state, miscellaneous agency, and university financial aid programs awarded within the office.
Complete debt management and repayment plan appointments with College of Medicine students.
Package eligible students for financial aid and process and determine aid for all four sites.
Serve as a financial aid liaison between the College of Medicine and other University departments, and as a liaison between lenders and students.
Maintain communication with students and administrators at the Peoria, Rockford, and Urbana sites; travel extensively to these sites.
Work with students experiencing long-term financial problems and third-party agencies to resolve issues and explain available options.
Assist with special projects.
Complete financial aid discrepancy reports and the verification process.
Work with Financial Planning and Student Accounts to provide financial aid counseling, communicate policies and procedures, track documentation, and award aid.
Verify financial aid applications for completeness, enrollment status, academic progress, and other relevant information.
Collaborate with staff and promote a cross-trained, student-centered atmosphere.
Counsel students and families on financial aid eligibility, available assistance programs, and related rights and responsibilities.
Assist with distributing information about financial aid programs and conducting financial aid presentations on campus and in the community.
Review documents received by fax, mail, email, or walk-in traffic; distribute them among staff and update documents.
Review and verify documents for compliance with federal and state regulations and University policies.
Handle T-Card and P-Card authorizations.
Supervise financial aid advisors and oversee complex awarding processes.
Monitor compliance with Title IV regulations and resolve complicated student files and professional judgment appeals.
In the absence of the Director and/or Associate Director, provide daily supervision of the office as described in the posting.