Financial Aid Counselor (71993)

WALSH UNIVERSITY•North Canton, OH

1d•Onsite

About The Position

To assist in the student financial aid awarding and delivery process. To counsel and inform students about the various financial aid program requirements and procedures. To serve as main communication coordinator with students and parents. Walsh University is seeking a dynamic, energetic, and passionate individual who is enthusiastic about contributing to a private, faithfully Catholic institution of higher learning and serving the common good. Walsh University promotes academic excellence, an engaged community, and a commitment to helping students discover their life purpose. Grounded in values of faith, excellence, integrity, service and community. Walsh University is committed to principles of equal opportunity and is an equal opportunity employer.

Requirements

Demonstrate an understanding of the Walsh University Statement of Faith and a commitment to support the Mission, Vision, Values and Code of Ethical Conduct of Walsh University.
Ability to represent the Student Service Center and University professionally.
Capability to work with sensitive information with complete confidentiality.
Well-developed written and verbal communication skills.
Positive attitude.
Ability to quickly learn new processes and programs.
Bachelor’s degree.
Ability to work independently without close supervision.
Ability to make appropriate decisions and use good judgment.
Ability to maintain current knowledge of federal, state and institutional changes in regulations and laws.
Professional demeanor and ability to interact with charity towards students, staff and faculty.

Nice To Haves

At least 1 year experience in a college financial aid and/or a student services environment utilizing exceptional customer service skills.
Banner experience.
Normal day-to-day office environment functions including sitting for long periods of time, standing and walking between offices and campus buildings.
Must be able to work in a busy fast-paced environment.

Responsibilities

Serve as the initial point of contact for students and parents with financial aid questions and issues, resolving inquiries directly or escalating to appropriate staff.
Assist front counter staff in the Student Service Center by answering financial aid questions and processing payments.
Determine eligibility and certify undergraduate PLUS loans and private/alternative student loans.
Review and resolve disbursement issues on loans.
Act as a final Verification Reviewer to ensure compliance with federal verification guidelines for audits.
Award institutional aid to 'non-FAFSA-filers', including merit awards and tuition discounts.
Integrate outside scholarships into financial aid packages, ensuring compliance with regulations and preventing over-awards.
Create financial aid documents for Freshmen Orientation Financial Aid Sessions.
Assist the Director with maintaining and updating NCAA Compliance Assistant software.
Assist the Director and Associate Director with placing new athletic awards in Banner.
Oversee and regulate written communication processes, including missing information letters/emails, Master Promissory Note notifications, Verification Complete Notices, and FAFSA Acknowledgement Letters.
Coordinate the financial aid renewal process through various communication channels and deadline reminders.
Perform other duties as assigned.