Financial Aid Counselor

Brigham Young University – Hawaii

23h•Onsite

About The Position

The Financial Aid Counselor position is critical to supporting a predominantly international student population and administering both federal and institutional aid programs (IWORK, Hukilau, DPS, Title IV). The role manages complex financial reviews, ensures compliance, supports visa-related financial certification, and provides counseling to domestic and international students.

Requirements

BS in Accounting, Business, or related field.
One to two years of applicable experience; or three to five years related experience and/or training; or equivalent combination of education and experience preferred.
Working knowledge of accounting principles and financial processes is required.
Proficiency in internet applications and the Microsoft Office Suite (Excel, Word, Outlook).

Nice To Haves

Financial Aid experience or knowledge is highly desirable.
Experience with student information and financial aid systems is preferred, including PeopleSoft and Workday.

Responsibilities

Administer financial aid programs for domestic (Title IV, state, institutional) and international students (institutional and external funding).
Evaluate financial need and determine eligibility through document review (income verification, bank statements, sponsor support).
Calculate family contribution (FC), package and disburse aid, and reconcile student accounts.
Oversee institutional programs (IWORK, Hukilau), including monitoring awards, payback rates, and eligibility.
Ensure compliance with federal (Title IV) and institutional policies; maintain audit-ready documentation.
Support required reporting through Common Origination and Disbursement (COD) System and National Student Loan Data System (NSLDS), IPEDS System, Clearinghouse System, etc.
Maintain accurate records in PeopleSoft and Workday.
Assist with system operations, reporting, and process improvements.
Advise domestic students on federal and state aid (FAFSA, loans, grants) and international students on institutional programs (IWORK, Hukilau, DPS, Scholarships).
Explain financial aid eligibility, application processes, and program requirements.
Provide guidance on financial obligations, including visa and enrollment-related requirements.
Respond to student inquiries and resolve financial aid and account issues.
Support informed financial decision-making.
Mentor students on program terms and conditions, including work-study expectations, FC, and payback requirements.
Educate students on budgeting, debt management, and financial planning.
Support student success through ongoing guidance and accountability within program expectations.
Promote financial literacy for long-term financial well-being.