Financial Aid Coordinator

The University of Pikeville•Pikeville, KY

About The Position

The Office of Financial Aid is seeking a Financial Aid Coordinator to assist in providing and managing financial aid to the student of the University of Pikeville. Responsibilities: Assist students with the FAFSA, entrance, promissory notes, and other processes needed to complete award processing. Review FAFSAs and follow up with student/parent to correct issues. Process corrections/updates on FAFSA and Department of Education systems. Assist with undergraduate awarding, packaging and disbursement process. Document collection and review of special conditions applications. Meet with students/parents to review and understand the elements of their financial aid package. Discuss funding options for families (parent loans, private loans, payment plans, etc.). Should attend at least one training per year and as many online trainings as time will allow to stay on top of regulations. Process R2T4 for students withdrawing from the university. Assist with keeping the policy and procedure manual up to date. Assist with keeping publications and website up to date. Some reconciliation tasks for student aid programs will be necessary. Other duties as assigned.

Requirements

High school diploma is required.
Must be able to multi-task and maintain good customer service skills
Expected to maintain confidentiality and professionalism.
Proficiency with Microsoft Office products is highly recommended.
Exceptional decision making, critical thinking, and problem-solving skills.
Ability to adapt to stressful, changing work situations and responsibilities.
Excellent communication skills and ability to speak to a group of people about financial aid related material.
Some office hours outside of 8-5 may be required.
Cannot be in default with Federal Student Loans.

Nice To Haves

Bachelor’s degree is preferred or a minimum of 3-5 years’ experience in higher education or related field.
Experience with Ellucian is preferred.
Knowledge in higher education, student accounts and financial aid is preferred.

Responsibilities

Assist students with the FAFSA, entrance, promissory notes, and other processes needed to complete award processing.
Review FAFSAs and follow up with student/parent to correct issues.
Process corrections/updates on FAFSA and Department of Education systems.
Assist with undergraduate awarding, packaging and disbursement process.
Document collection and review of special conditions applications.
Meet with students/parents to review and understand the elements of their financial aid package.
Discuss funding options for families (parent loans, private loans, payment plans, etc.).
Attend at least one training per year and as many online trainings as time will allow to stay on top of regulations.
Process R2T4 for students withdrawing from the university.
Assist with keeping the policy and procedure manual up to date.
Assist with keeping publications and website up to date.
Perform reconciliation tasks for student aid programs.
Other duties as assigned.