Financial Aid Coordinator

Carthage College • Kenosha, WI

1d

About The Position

The Financial Aid Coordinator supports the daily operations of Carthage College’s Financial Aid Office by managing assigned financial aid processing functions and providing high-quality service to students and families. The role includes ISIR processing, COD file management, Veterans Affairs (VA) education benefits, and Wisconsin state award processing. The coordinator also answers financial aid questions, maintains accurate student records, and works with Financial Aid and other campus offices to resolve student issues. The position requires a background screening.

Requirements

• Bachelor's degree required.
• Strong attention to detail, organization, and accuracy.
• Excellent written, verbal, and interpersonal communication skills.
• Strong customer service skills and ability to work effectively with students and families.
• Ability to work independently while contributing effectively to a team.
• Ability to handle confidential information with discretion.
• Proficiency with technology and ability to learn financial aid and student information systems.

Nice To Haves

• Previous higher education, financial aid, or student services experience preferred.

Responsibilities

• Process and monitor COD inbound and outbound files, identifying and resolving errors and rejected records.
• Process, review, and approve ISIRs, and identify records requiring corrections or additional documentation.
• Coordinate processing and reporting related to Wisconsin state awards.
• Support the administration and certification of VA education benefits.
• Assist students and families with financial aid questions in person, by phone, and via email.
• Explain financial aid requirements, awards, FAFSA information, required documentation, and next steps.
• Maintain accurate student records and documentation in accordance with federal, state, and institutional requirements.
• Monitor assigned processing queues and reports to ensure timely and accurate completion of financial aid processes.
• Collaborate with Financial Aid and other campus offices to resolve student issues and support effective service.
• Assist with other financial aid processing and office responsibilities as assigned.

What This Job Offers

• Job Type: Full-time