Financial Aid Coordinator

University of Illinois Springfield•Springfield, IL

6d•Hybrid

About The Position

The Financial Aid Coordinator advises undergraduate students and participates in all functions and processing of Federal, State and Institutional financial aid programs. The coordinator provides customer service and counseling to financial aid applicants and families via phone, email, in person and virtual visits.

Requirements

Any one or combination totaling three (3) years (36 months) from the categories below: A. College coursework in any discipline, as measured by the following conversion table or its proportional equivalent: i. 30 semester hours equals one (1) year (12 months) ii. Associate’s Degree (60 semester hours) equals eighteen months (18 months) iii. 90 semester hours equals two (2) years (24 months) iv. Bachelor’s Degree (120 semester hours) equals three (3) years (36 months) B. Work experience coordinating office, business, or customer service/relations activities.
One (1) year (12 months) of higher education, student services, or closely related experience.
Knowledge of all federal, state, institutional, and private financial aid regulations as they apply to packaging and disbursement of financial aid, disbursement of refunds, and Satisfactory Academic Progress (SAP).
Knowledge of the student application process.
Knowledge of Microsoft Office – Outlook, Excel, and Word and other computer programs.
Skill in customer service, and oral and written communication.
Skill in time management, organizing work assignments, and responding quickly and effectively to challenges.
Ability to interpret and apply internal and government policies, procedures and regulations.
Ability to work in an environment that can be fast-paced and stressful.

Nice To Haves

Experience with Banner student financial aid software

Responsibilities

Serves as an undergraduate advisor managing the counseling and advising of undergraduate students regarding financial aid programs, availability and eligibility.
Review and award undergraduate financial aid applicants in accordance with federal, state and institutional regulations and policies.
Performs data-entry and tracks financial aid awards on the Banner System.
Meets with parents and students virtually, in-person and via phone.
Administers Athletic aid including awarding, tracking, working with Athletics Compliance, processing renewals, certifications, and cancellations, performing data entry into NCAA Compliance Assistant, and answering student-athlete and coaches’ questions.
Processes and monitors all verification documents as well as other required documentation to complete aid eligibility.
Packages summer aid, satisfies tracking requirements, resolves financial aid holds, communicates difficult situations to students and parents, and conducts additional student follow-up as needed.
Administers the Teacher Education programs including awarding, certifying, communicating with students and the School of Education faculty, and resolving issues.
Edits the financial aid website, creates and updates forms, and revises other materials in compliance with digital accessibility and ensures required financial aid consumer information meets financial aid compliance regulations.
Resolves over-awards and adjusts budgets accordingly; ensures funds are reduced or returned as needed and processes Student Account Payment Requests.
Participate in events and presentations for current and prospective students, such as new student orientations and open houses.
Participate in training and professional development opportunities and represent the financial aid office on various groups or committees across campus, as delegated.
Perform other related duties as assigned.